Field Service Engineer

Overview

Empower Public Transit, Join Vix Technology! At Vix Technology, we lead the charge in providing world‑class solutions for automatic fare collection, transit information, and transit analytics. With a remarkable track record spanning over 35 years and operations in more than 200 cities globally, we are passionate about enhancing public transit for millions of users. Our innovation is driven by the diverse perspectives of our team, and we are eager to welcome new talents who share our vision.

We are currently seeking two dynamic and motivated Field Services Engineers to join our dedicated team. In this role, you will play an essential part in maintaining, troubleshooting, and supporting our state‑of‑the‑art systems, ensuring customer satisfaction while adhering to service level agreements (SLAs) and key performance indicators (KPIs). This role is open only to UK citizens or residents with indefinite leave to remain, and you must currently reside in the UK.

• Diagnose system issues through electrical testing and Vix software monitoring tools
• Resolve hardware faults on vehicles and on‑street equipment swiftly and efficiently
• Maintain effective communication with customers regarding maintenance and fault resolution
• Drive improvements in KPI performance
• Install and commission on‑vehicle and on‑street systems
• Ensure accurate documentation of maintenance activities
• Collaborate with local teams and Configuration Engineers
• Adhere to planned maintenance schedules
• Participate in periodic meetings with Vix staff
• Foster customer satisfaction and loyalty
• Comply with Health and Safety regulations

• Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level
  3)
• The ability to work autonomously while maintaining high standards
• Strong organisational and time‑management skills
• Exceptional customer service skills with a focus on professionalism
• Proven experience as a field engineer, with demonstrated skills in electrical and electronic diagnostics
• Experience working under pressure and meeting tight timelines
• Strong relationship‑building capabilities with customers

• Level 4 Diploma in Vehicle Diagnostics
• Experience with Real Time Information systems
• Familiarity with GPRS communications
• Proficiency in IT systems with knowledge in basic networking
• Experience in a similar field environment
• Understanding of Quality Systems and procedures
• Sound electrical troubleshooting knowledge
• Knowledge of best engineering practices
• Accreditation in Emergency First Aid at Work and any HERS Found level
• NVQ Level 2

• A great team of like‑minded professionals
• Private Healthcare
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance Programme
• Eyecare and Spectacle Vouchers

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Sounds good? Then apply now. Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK&I citizens/residents with indefinite leave to remain in the UK&I, with current full‑time work rights for the United Kingdom, currently residing in the UK.