Store Assistant

Role Overview

Thru Dark is recruiting a full-time Store Assistant to support the successful day-to-day operation of our Unit 4 retail store.

As a Store Assistant, you'll play a key role in delivering a premium customer experience while supporting the wider retail team to achieve store objectives. You'll represent the Thru Dark brand on the shop floor, providing confident, hands‑on service and helping maintain the high standards our customers expect.

Working closely with the Retail Manager and wider team, you'll contribute to a positive store environment while embodying Thru Dark's core values of Humility, Unity and Integrity.

• Deliver exceptional customer service and create a welcoming in-store experience
• Confidently represent and promote the Thru Dark brand and product range
• Support the achievement of store sales targets and daily operational goals
• Maintain high visual merchandising and housekeeping standards across the store
• Assist with stock management, replenishment and inventory organisation
• Handle customer questions, concerns and feedback professionally and efficiently
• Operate POS systems accurately and follow all transactional processes
• Support with opening and closing procedures where required
• Ensure compliance with company policies, health & safety standards and legal requirements
• Work collaboratively with the wider retail team to maintain a positive and high‑performing environment

• Previous retail or customer‑facing experience preferred
• Excellent communication and interpersonal skills
• Positive, proactive and team‑oriented attitude
• Strong organisational and multitasking abilities
• Comfortable working in a fast‑paced retail environment
• Flexible and reliable, with availability across weekends and bank holidays
• Commercially aware with a strong understanding of customer experience
• Confident using POS systems and retail technology

• Be part of a passionate, friendly and driven team
• Thru Dark kit contribution, paid quarterly
• Access to the latest tech and software required for your role
• A starter bundle of Thru Dark kit to get you going from day one
• Enhanced self‑sacrifice pension scheme
• Regular team events and outings
• Onsite gym for personal use
• Private medical cover to support your health and wellbeing.
• Life assurance and critical illness cover for peace of mind