Customer Team Leader

Customer Team Leader

Location:

Commercial road Ashley Cross, Poole, BH14 0JD

Pay: £14.48 per hour

Contract:

32 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening – 5.45 a.m., closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (either Friday after 6pm, any shift on Saturday, or Sunday). Availability can be discussed at interview.

30% colleague member discount in store.

You must be aged 18+ to authorise age‑related sales.

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you through life's big moments