Aftersales Advisor

Service Advisor – Poole

Basic Salary: £27,000 per annum. OTE: £36,000 uncapped.

Working Hours:

Monday to Friday 8:00 AM – 6:00 PM, 1‑hour lunch break. No weekends.

• Meet and greet customers.
• Explain the work due to be carried out on their vehicle.
• Complete courtesy car insurance paperwork accurately.
• Call customers with progress updates and advise of any additional work needed.
• Liaise with the workshop, parts department, valeting team and drivers.
• Invoice work carried out and explain invoices to customers; take payment.
• Quoting, introducing and selling service plans.
• Ensure all warranty paperwork is correctly completed.
• Deliver the highest level of customer service at all times.

• 30 days holiday, inclusive of bank holidays, with additional entitlement based on length of service.
• Birthday day off.
• Discounted MOTs, service and parts.
• Recommend a Friend Bonus / Introducing a Customer Bonus.
• Life Assurance Benefit.
• Company Pension Scheme.
• Employee Assistance Programme.
• Excellent development opportunities to learn & grow.

• 12 months motor trade Service Advisor experience.
• Full UK driving licence.

• Experience at a franchised dealership.
• Experience with Kerridge or Pinnacle.