Sales Support Administrator

Sales Support Administrator | Poole | £28,000

Are you a detail-driven Sales Administrator who enjoys solving customer problems and keeping commercial processes running smoothly? This Sales Support Administrator role offers variety, autonomy and the chance to use your technical understanding to help customers worldwide. You'll be joining a stable, specialist business where accuracy, service and proactive communication are highly valued.

This position is ideal for someone who enjoys structured work, strong relationships, and balancing commercial and technical tasks in a calm but fast-moving environment.

• 33 days holiday
• 8% pension contribution
• Aviva health insurance
• 37.50 hour week with Flexible working hours and WFH on Fridays
• Discretionary annual bonus
• Autonomy in managing your workload
• Opportunities to grow your technical and commercial knowledge
• Supportive leadership and a collaborative aftersales function

• Preparing accurate quotations for spare parts, including commercial, administrative and technical details
• Following up on quotations proactively to maximise conversion and identify opportunities for upselling
• Processing claims, credit notes and return orders in line with agreed authority levels
• Ensuring accurate data entry into internal systems and supporting monthly reporting
• Approaching customers directly to verify data, discuss offers, and explore further commercial opportunities

• Working within a sales, aftersales, spares, or technical support environment
• experinace producing quotations, processing orders and managing customer enquiries
• Strong attention to detail
• Using systems such as Microsoft Office and ideally ERP/CRM tools
• Communicating clearly and professionally with customers and internal teams
• A structured, accurate and customer-focused working style