Scheme Manager

Scheme Manager – Dalcross House, Poole

Location: Dalcross House, Poole
Salary: GBP 20,982 per annum
Vacancy Type: Permanent, Part Time (30 hours per week)

As Scheme Manager, you will be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring residents feel safe, supported, and empowered to live independently.

You will take ownership of essential safety checks, including health and safety, fire safety, and the warden call system, ensuring compliance standards are met and service quality remains high. Your keen eye for detail will help identify and manage risks, including safeguarding concerns, and you will be confident in taking appropriate action to prioritize residents' well‑being.

• Experience in housing or customer‑facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record‑keeping and attention to detail.
• A self‑starter with great organisational skills and a passion for helping others.
• A clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem solver who delivers high‑quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

This appointment is subject to satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Stonewater is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, age, disability, or any other protected characteristic.