Tenancy Support Coordinator

Housing & Tenancy Support Coordinator

Location: Poole

Salary
: £13,988 per annum

Vacancy Type: Permanent, Part Time (20 hours per week)

Are you passionate about supporting people to live independently and thrive in their homes?

They’re looking for a dedicated and proactive
Housing & Tenancy Support Coordinator
(known internally as Intensive Housing Management Coordinator) to join their Supported Living team. In this rewarding role, you’ll play a vital part in creating safe, well‑managed environments where customers—particularly young people and individuals with disabilities—can build independence and feel truly at home.

You’ll deliver high‑quality housing management and frontline support services across their supported living schemes. You’ll be at the heart of their services—ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential.

• Deliver day‑to‑day housing and building management across supported living schemes
• Carry out vital health & safety and compliance checks, including fire safety
• Support customers to maintain tenancies, build independence, and achieve positive outcomes
• Manage rent accounts, including income collection, direct debits, and supporting benefit claims
• Respond to customer queries, feedback, and complaints with a focus on excellent service
• Complete assessments, sign‑ups, and tenancy processes for new and existing customers
• Work collaboratively with customers and partner agencies to develop housing plans and risk assessments
• Build strong partnerships with external stakeholders, including health, social care, and community organisations
• Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies
• Play a key role in maintaining occupancy levels and promoting available homes
• Participate in an out‑of‑hours on‑call rota

They’re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services.

• Experience working in housing, ideally with vulnerable adults or supported living services
• Understanding of housing processes, benefits, and tenancy management
• Strong IT, numeracy, and administrative skills

• A motivated self‑starter who can manage their own workload effectively
• Excellent communication and interpersonal skills, able to adapt to different audiences
• Strong problem‑solving skills with a practical, solution‑focused mindset
• Passion for customer‑focused services and co‑production
• Ability to build effective relationships with colleagues, customers, and external partners
• Willingness to participate in an on‑call rota

Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.

The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house‑building programme.

Their mission is to provide quality homes and services for people whose needs are not met by the open market.

They’re looking for like‑minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation.

If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.