Sales and Operations Planning Manager; S&OP

Sales and Operations Planning Manager (S&OP)

Join to apply for the Sales and Operations Planning Manager (S&OP) role at JCB North America
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80 years and countless innovations later, JCB is the world’s largest privately‑owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid‑steer loaders, compact track loaders, Access aerial work platforms, rough‑terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business, and as a family‑owned business we answer to our customers, not a group of shareholders. This freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite—a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

We are seeking a strategic and analytical Sales and Operations Planning (S&OP) Manager to lead the integrated planning process for our North America construction equipment business. This role is pivotal in aligning demand forecasts with supply capabilities, optimizing inventory, and ensuring cross‑functional collaboration to meet business objectives.

Position Type:
Exempt

• Lead and facilitate the monthly S&OP process, ensuring alignment across Sales, Operations, Finance, and Supply Chain.
• Develop and maintain accurate demand forecasts using historical data, market trends, and input from commercial teams.
• Collaborate with manufacturing and procurement teams to align supply plans with demand forecasts.
• Identify gaps, risks, and opportunities in the supply‑demand balance and recommend mitigation strategies.
• Drive continuous improvement in forecasting accuracy, inventory optimization, and service levels.
• Support new product introductions and phase‑outs through integrated planning.
• Prepare and present S&OP dashboards and reports to senior leadership.

• Forecast Accuracy (%):
  Measure of how closely the forecast aligns with actual sales.
• Inventory Turns:
  Efficiency of inventory usage across product lines.
• Customer Service Level (%):
  Percentage of orders fulfilled on time and in full.
• Supply Plan Adherence:
  Alignment of actual production with planned supply.
• Excess & Obsolete Inventory (%):
  Value of inventory not aligned with demand.
• On‑Time Delivery (OTD):
  Percentage of shipments delivered as scheduled.
• Working Capital Impact:
  Effectiveness of planning in managing inventory investment.

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field; MBA preferred.
• 5+ years of experience in S&OP, demand planning, or supply chain management, ideally in the construction equipment or heavy machinery sector.
• Strong analytical skills with proficiency in Excel, ERP systems (e.g., SAP, Oracle), and planning tools (e.g., Kinaxis, Anaplan, Netstock).

• Excellent communication and stakeholder engagement skills.
• Proven ability to lead cross‑functional teams and drive consensus.
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus.

• Proficient in Microsoft Office software.
• Comfortable in an in‑person office environment.
• Technical competence is a plus.
• Must be customer service oriented, flexible, and have a high energy level.
• Must have excellent follow‑through skills.
• Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings.
• Must be open to domestic and international travel.
• Desire and proven ability to learn and grow.

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is…