Account Manager

As an Account Manager at UNIS, you will serve as the critical link between our customers and warehouse operations, ensuring that client requirements are successfully executed with precision and timeliness. This role is strategically positioned to drive customer satisfaction, operational excellence, and continuous improvement by managing communication, documentation, and problem-solving efforts. The Account Manager plays a pivotal role in aligning customer needs with internal processes, fostering collaboration among cross-functional teams, and leveraging technology and AI-enabled tools to enhance efficiency and customer service standards.

Ultimately, your contributions will enhance customer trust, operational performance, and overall organizational success.

As an Account Manager at UNIS, you will serve as the critical link between our customers and warehouse operations, ensuring that client requirements are successfully executed with precision and timeliness. This role is strategically positioned to drive customer satisfaction, operational excellence, and continuous improvement by managing communication, documentation, and problem-solving efforts. The Account Manager plays a pivotal role in aligning customer needs with internal processes, fostering collaboration among cross-functional teams, and leveraging technology and AI-enabled tools to enhance efficiency and customer service standards.

Ultimately, your contributions will enhance customer trust, operational performance, and overall organizational success.

• 1. Act as the primary point of contact for assigned customer accounts, ensuring clear, consistent, and professional communication to deliver exceptional customer service.
• 2. Coordinate and oversee inbound and outbound appointment scheduling, ensuring operational workflows align with customer requirements and delivery timelines.
• 3. Prepare and maintain critical documentation, including shipping, receiving, inventory, billing, and customer-specific reports, ensuring compliance and attention to detail.
• 4. Monitor account activity and proactively address operational challenges by collaborating with warehouse, transportation, inventory, and administrative teams to ensure seamless execution.
• 5. Leverage AI-enabled tools to streamline administrative efforts, analyze customer and operational data, and identify improvement opportunities that drive service excellence and efficiency.

• 1. Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or a related field, or equivalent professional experience.
• 2. At least 3 years of experience in customer service, account management, warehouse operations, logistics, or a related supply chain environment.
• 3. Solid understanding of warehouse operations, inventory management, transportation coordination, and customer service principles.
• 4. Proficiency in using Warehouse Management Systems (WMS), customer reporting tools, and the Microsoft Office Suite.
• 5. Exceptional organizational, problem-solving, and multitasking abilities, with a strong attention to detail and documentation accuracy.

• 1. Previous experience in a fast-paced logistics, 3PL, or supply chain organization.
• 2. Familiarity with emerging technologies and AI-powered tools within a logistics or operational context.
• 3. Prior experience developing and maintaining customer-specific reporting and analytics to improve decision-making.