Phone Center Representative

Townsend Family Dental is looking for a motivated and skilled Front Desk/Call Center Representative to support our dental team in providing exceptional patient care. This full-time position is perfect for someone who is passionate about dentistry, enjoys working in a fast-paced environment, and is eager to grow in the dental field.

Position:
Phone Center Representative

Location:

Hinesville, GA (Liberty County)
Company:
Townsend Dental Dental
767 Veterans Pkwy #102 Hinesville, GA 31313

Townsend Family Dental is looking for a motivated and skilled Front Desk/Call Center Representative to support our dental team in providing exceptional patient care. This full-time position is perfect for someone who is passionate about dentistry, enjoys working in a fast-paced environment, and is eager to grow in the dental field.

• Greet and check in patients with a welcoming and professional attitude.
• Ensure patient paperwork is completed accurately and efficiently.
• Handle patient inquiries in-person, over the phone, and via email.
• Maintain a positive and friendly atmosphere to enhance the patient experience.

• Manage patient appointments and scheduling to maximize efficiency.
• Coordinate consultations and follow-ups with the dental team.
• Confirm appointments and communicate scheduling changes when necessary.

• Process insurance verifications and patient billing inquiries.
• Order and manage general office supplies to maintain a well-stocked front desk.
• Assist with maintaining patient records and compliance with HIPAA regulations.
• Support the team with other administrative duties as needed.

• Communication & Interpersonal
  
  Skills:
  
  Clear, professional speaking and active listening with the ability to remain calm and empathetic in all customer interactions.
• Customer Service & Problem Solving:
  Strong ability to handle inquiries, resolve issues efficiently, and provide helpful, solution-focused support.
• Technical & Multitasking Abilities:
  Proficient with computers and call center systems, with the ability to navigate multiple tools and manage tasks simultaneously.

Experience:

Proven work experience as a Front Office Representative in a dental practice (oral surgery experience preferred).
Technical

Skills:

Strong ability to learn and adapt to dental management software.
Insurance Knowledge:
Understanding of dental insurance policies and billing processes.
Communication:
Excellent verbal and written communication skills.
Professionalism:
Professional attitude and appearance with strong customer service skills.
Problem-Solving:
Ability to be resourceful and proactive when challenges arise.
Organization:
Strong multitasking and time-management abilities to prioritize tasks effectively.
Patient-Focused: A dedication to delivering outstanding patient care and service.

• A supportive and team-oriented work environment
• Opportunity to work in a fast-growing, well-respected dental office
• Full-time position with occasional overtime opportunities

At Townsend Family Dental, we believe "From the moment you walk in, everyone makes you feel like you are a part of a family."