Front Office Agent- Hilton PEP

Essential Functions

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check‑out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co‑workers.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Alignment with the hotel’s mission, vision, and goals. Demonstrated ability to prioritize tasks and work with limited supervision.

• Excellent verbal and written communication. Experience upselling guests into rooms that fit their needs.
• Basic computer skills and strong attention to detail.
• Ability to handle cash and balance cash drawer accurately.

• Enthusiastic
  :
  Shows intense and eager enjoyment and interest.
• Team Player
  :
  Works well as a member of a group.
• Detail Oriented
  :
  Capable of carrying out a given task with all details necessary to get the task done well.
• Motivations
  :
  Inspired to perform well by the completion of tasks.
• Flexibility
  :
  Inspired to perform well when granted the ability to set your own schedule and goals.
• Goal Completion
  :
  Inspired to perform well by the completion of tasks.
• Self‑Starter
  :
  Inspired to perform without outside help.

High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred.

Minimum of 2 years of front‑desk or guest service experience in a hotel or hospitality environment.

Valid California or Nevada state driver’s license preferred. Certified Guest Service Professional (CGSP) certification an advantage.

Equal Opportunity Employer
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