Housekeeping Manager

Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Responsible for the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guest needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled work force and ensuring and maintaining rooms cleanliness per brand standards. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.

• Paid time off and holidays
• Dental, & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Accidental Insurance
• Hospital Indemnity
• Critical Illness
• Flex Spending Account
• Incentives
• Employee Lunches
• Associate of the Quarter and Associate of the Year

• Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found with supporting logs, and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standard and services contribute to the delivery of consistent guest service.

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are trained to meet service standards.
• Develops added value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.
• Ensures employees know policies, pay procedures, incentives, and benefits.
• Helps to develop management talent by acting as a mentor for direct reports. Uses ongoing safety training to minimize workers’ compensation claims.
• Monitors and maintains acceptable turnover levels.

• Manages human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, qualified work force.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
• Ensures personnel files are accurate and comply with local and federal regulations.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures housekeepers know responsibilities and manage against those responsibilities.

• Anticipates revenue/cost problems in department.
• Tracks financial and operating information on ongoing basis to adjust plans, labor and other costs.
• Produces accurate financial reports on time with regards to payroll.
• Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.
• Provides monthly inventory…