Communications Officer

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REPORTS TO: Chief Communications Officer

EMPLOYMENT STATUS: Regular Full-time, Non-Exempt

SUMMARY:

Perform skilled emergency work that involves receiving emergency 911 and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police and other emergency personnel action, and maintaining close contact with field units to monitor response and needed support requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive and respond to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems, and computer-aided dispatch (CAD) systems
• Process and evaluate information received, prioritize calls, and dispatch required units and/or agencies
• Monitor and coordinate police and fire unit activity and assignments via police radio frequencies
• Maintain status and locations of public safety personnel
• Utilize technology such as computers, radio systems, telephones, fax machines, and other communication equipment
• Create and maintain automated or manual logs of public safety communications activity
• Access and enter sensitive data in local/state/national databases as necessary for investigative purposes
• Enter and maintain files for person or property pending apprehension/recovery
• Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES

REQUIRED:

• Knowledge of computer technology and equipment
• Knowledge of the geography for the City of Poplar Bluff and the surrounding areas
• Skilled in multi-tasking and coordinating simultaneous mental, manual, and visual activities
• Skilled in observing situations analytically and objectively and relaying details accurately
• Ability to think clearly and quickly in emergencies

QUALIFICATIONS, EXPERIENCE, AND/OR TRAINING

REQUIRED:

• High school graduate or GED
• Minimum typing of 25 WPM
• Must be 18 years of age
• Must be able to work all shifts, including overnight and weekends
• No felony convictions

Applications and resumes can be submitted via (Use the "Apply for this Job" box below). or at City Hall, 501 Vine Street, Poplar Bluff, MO.

The City of Poplar Bluff is an Equal Employment Opportunity / Aff…