Registered Financial Assistant

Primary Purpose Of Job

This position provides support and follow through for a busy Financial Advisor. The position entails providing general office support with a variety of clerical activities and related tasks including but not limited to scheduling, organization of meetings, preparation and review of correspondence, and facilitation of various projects. A small portion of the week may be dedicated to training and development from a Sales Assistant with the potential to one day become a Financial Advisor and manage your own book of business.

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

• Data entry and upkeep of company database of clientele and third party referral sources;
• Open new customer accounts as needed using correct instructions, and communicating with customers as needed;
• Place outbound calls to increase sales for assigned Financial Advisor;
• Frequent and accurate communication with financial advisors, bank representatives and others via email and phone;
• Provide friendly and inviting initial contact for all clients, customers and guests who arrive or call;
• Manage multiple calendars, marketing materials, outbound mail, inbound mail distribution and update account information;
• Track marketing materials to ensure they are in compliance; and,
• Assist with other duties as assigned.

The following specifications are general guidelines based on the minimum education and experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Excellent oral and written communication skills;
• Sales oriented and ability to interact with customers, understand their goals and financial needs and recommend solutions;
• Assertive, competitive, self-starter, goal-oriented and results-driven with an entrepreneurial spirit;
• Highly self‑motivated, creative, decisive. Ability to respond effectively and quickly to clients’ needs and issues. Excellent customer service skills;
• Proficient with the complete Microsoft Office 2010 suite including:
  Word, Excel, PowerPoint, Outlook, etc.;
• Must be able to work independently with minimum supervision;
• Professional demeanor;
• Ability and experience articulating complex and in‑depth concepts.

• Bachelor’s degree or equivalent experience in securities sales;
• Experience problem solving and resolving escalated issues; and,
• Experience in high‑stress, deadline‑driven environment preferred.

Family & Trust:
Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service:
Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength:
Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Building Customer Loyalty:
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Applied Learning:
Assimilating and applying new job‑related information in a timely manner.

Quality Orientation:
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Entry level

Full‑time

Finance and Sales

Banking