Chief Banking Officer

Our Values

Optimism :
We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative :
We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect :
We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth :
We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership :
We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Manage and direct a fully integrated sales and service culture designed to build long-term, multi-product and service relationships that meet the needs of customers, and which result in the retention of existing relationships and enable growth of new relationships in support of the institution’s deposit, loan and fee income goals, provide oversight of the bank’s lines of business including commercial and consumer / mortgage lending, treasury and consumer deposit products and services delivered through the branch and digital channels.

Develop commercial and retail banking strategies and hold bank department leaders accountable for reaching key sales and service goals driven by exceptional customer service. Continually assess departmental operations to ensure optimal efficiency and effectiveness.

Executive Leadership:
Serve as an integral and active member of the Executive Leadership Team.

• Bring role-specific knowledge and expertise to Executive Team discussions and decisions
• Shape bank-wide strategy in close collaboration with other members of the Executive Team
• Represent the Banking Division in Board meetings and with regulators and auditors
• Contribute to bank-wide strategic leadership decisions, problem solving and First Fed Team motivation

Sales & Service:
Manage and direct the bank’s lines of business including commercial, mortgage, consumer lending, treasury and consumer deposit products and services.

• Define cross departmental collaborative production goals designed to build long-term, multi-product relationships in accordance with initiatives such as portfolio mix, growth strategies, and market penetration objectives
• Actively participate in relationship management and prospecting with production personnel.
• Collaborate on the development of deposit and loan products, services and delivery channels to meet customer needs.
• Ensure consistent delivery of exceptional customer service.
• Work closely with the technology team to champion the further development and integration of our digital banking stack into the traditional channels.
• Maximize customer experience leveraging our digital infrastructure to support our people-first service culture.

Management:
Ensure effective ongoing talent acquisition, retention, and management. This includes the assessment of employee skills and creation of development plans designed to ensure a high degree of product knowledge, credit expertise, sales proficiency, and operational excellence. Develop, set and assess specific division goals and diligently provide performance feedback against all applicable goals, objectives and standards, prioritizing individual and group accountability.

• Lead the development of specific strategies and lead the team’s execution of same including key lead measures that ensure outcomes consistent with a high-performing culture.
• Direct and manage the selection, placement, performance, development, promotion, and termination of staff.
• Ownership of the key production and non-production incentive programs for reporting cost centers.
• Coach and mentor staff to achieve personal, branch, department, and institution-wide sales and service goals incorporating the Customer First Program.

Operations:
Ensure division-wide operational excellence. Manage and direct personnel to ensure compliance with all policies, procedures, regulations, federal and state laws. Continually assess departmental operations to ensure optimal efficiency and effectiveness.

• Maximize…