Customer Account Representative

Let us introduce ourselves

Affordable Home Furnishings is a family owned and operated company committed to creating opportunities in the communities we serve-providing a safe supportive workplace with work-life balance and career growth for our team, while ensuring all customers have access to quality home furnishings and appliances with the highest level of customer service, no matter their financial situation. We treat our employees and customers like family, making a well furnished home more accessible for everyone.

Our goal is to exceed our customer's expectations at every contact point, and every team member plays an important role in this mission.

As a Customer Account Representative at Affordable Home Furnishings, your day begins with the essential task of ensuring the showroom floor is inviting and ready for customers. You'll set up visually appealing showroom displays while assembling new furniture, appliances, and electronics, alongside refurbishing previously rented items. Your primary focus throughout the day revolves around sales and providing exceptional customer service, whether it's assisting customers in-store, reaching out via phone, or loading and unloading trucks for deliveries and returns.

You’ll also handle service calls, offering guidance to customers regarding their rented merchandise and diagnosing any issues that may arise. In the late afternoon and evening, your role shifts to account management (collections), where you''ll contact customers to renew expired rental agreements, utilizing both phone outreach and field visits to maintain strong relationships and customer accounts.

This diverse blend of responsibilities ensures that you play a vital part in the success of our retail management team.

To thrive as a Customer Account Representative at Affordable Home Furnishings, certain key skills are essential. Exceptional communication skills are crucial, enabling you to effectively assist customers in-store and over the phone. Patience is vital, as you''ll be working closely with the public to help them furnish their homes with items they will love. A self-starter attitude will allow you to take initiative on showroom tasks and customer interactions.

Being computer savvy is necessary for managing customer accounts and utilizing software tools for sales and collections. Additionally, strong negotiation and persuasion skills will prove invaluable when renewing expired rental agreements or introducing customers to enticing furniture sales options. Your passion for customer service and dedication to empathy will shape a positive shopping experience, ensuring that our clientele leaves satisfied and excited about their new purchases.

Knowledge and skills required for the position are:

• Valid driver''s license with good driving record (class D chauffeur''s license required in Louisiana and Mississippi)
• heavy lifting (Loading and unloading freight trucks)
• Love of providing excellent customer service
• Patience
• Love of working with the public to help them furnish their homes with merchandise they can be proud of
• Initiative
• Excellent Communication Skills
• Computer savvy
• Negotiation Skills
• Persuasion Skills

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!