Network Infrastructure Specialist - Information Technology; Port Arthur, TX

SALARY: $34.8119 - $43.1750, Hourly (DOE&Q) EXEMPT

OPENING DATE: 11/24/2025

CLOSING DATE: Continuous Until Filled

The role of the Network Infrastructure Specialist is to manage network connections and computer software systems, to ensure high levels of availability and security of the supported business applications and to ensure the stability and integrity of voice, data, video, mobile and wireless network services. Position provides networking, technical troubleshooting support, request fulfillment and mobile communications configuration and placement including, but not limited to: public safety network and software access control, Mobile Data Terminal (MDT) provisioning, user coaching and problem solving.

Designs, implements and supports information systems for the City.

This position is responsible for performing systems/network analysis, business process analysis, needs assessment and design of Information Technology solutions. Responsibilities include coordinating activities between the City departments and the City’s Information Technology Department and outside vendors to ensure the integration of technology systems and enterprise applications. Provides expertise in the planning, development and control of data systems and workplace automation.

This position receives direction of the Network Infrastructure Supervisor and requires the exercise of considerable independent judgment and initiative. Assignments are received in the form of general objectives and the employee is expected to define priorities and develop methods and routines.

• Assist in the design and deployment of City LANs, WANs and wireless networks, including servers, routers, hubs, switches, UPSs and other hardware.
• Participate with the planning, design, installation, monitoring, maintenance, support and optimization of all network hardware, software and communication links.
• Implements and maintains various public safety information technologies and systems including but not limited to Computer Aided Dispatch (CAD), Records Management Systems (RMS) for Police, Fire and EMS, mobile computer applications, Radio Management, body-worn cameras and access control systems.
• Support public safety applications in shared environments within the City and within environments shared with public safety partners.
• Provide technical support to Technicians, Application Specialists and end users.
• Maintain and configure communication services.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software.
• Create and maintain documentation as it relates to network configuration, network mapping, processes and service records.
• Research and evaluate hardware and software; recommend and justify purchase suggestions; work with vendors on the installation, operation and maintenance of public safety hardware and software.
• Position serves as an initial resource to triage, troubleshoot, service, resolve and/or elevate technical issues as it relates to public safety systems and equipment, including networking and communications equipment.
• Design, implement, test and support information systems technology for public safety.
• Install, maintain and update related networking, hardware and software equipment.
• Administer the identities and rights of users to public safety hardware and software systems.
• Follows Criminal Justice Information Services (CJIS) guidelines as it applies to public safety systems.
• Back up file servers, application systems and databases in order to enable restoration of system operation in the event of a system or user failure.
• Coach individual users on the usage of public safety hardware and software.
• Provide advanced end-user support including researching user complaints, researching issues, answering technical questions and assisting with application revisions or problems.
• Assess, troubleshoot and follow established guidelines in escalation of hardware, software and network problems.
• Manage the interfaces with public safety and other external databases and systems.
• Maintain a variety of records and/or…