Production Machine Shop Manager

Production Machine Shop Manager (KSB US)

KSB is a leading supplier of pumps, valves and related service. Our reliable, high‑efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities.

Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB Supreme Serv brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

The Production Machine Shop Manager leads all operations, personnel, and performance outcomes of the HQ machine shop, including the shipping & receiving department. This role ensures operational excellence through effective production planning, resource management, continuous improvement, and strong cross‑functional partnerships. The Manager will drive safety, quality, delivery performance and cost control to support company growth in both manufactured parts and pump repair services.

• Production Planning & Scheduling – Own and manage the master production schedule to meet customer commitments and internal delivery targets. Ensure adequate time is available for packaging, shipping and quality checks prior to customer due dates.
• Lead weekly production meetings and oversee the production report, Will‑Ship report and departmental KPIs.
• Identify, prevent and resolve bottlenecks that impact delivery, cost or quality.
• Coordinate machine shop production priorities to support both manufacturing and pump repair job requirements.
• Manufacturing Performance & Continuous Improvement – Partner with Foundry Manager to conduct root‑cause analysis on casting defects and implement preventive actions.
• Lead NCR (Non‑Conformance Report) and PFC (Process Flow Chart) analysis to drive long‑term corrective solutions.
• Conduct manpower planning, equipment utilisation reviews and capacity analysis to support future growth.
• Support ISO compliance, audit readiness and continuous training on quality procedures.
• Collaborate with the Service Manager to align machine shop output with pump repair timelines and strategic goals.
• Customer, Sales & Key Account Support – Serve as a primary technical and operational contact for the sales team and key customers. Participate in order‑intake discussions to confirm manufacturability, lead‑times and material availability.
• Ensure customer satisfaction through clear communication, issue resolution and proactive delivery management.
• Represent the machine shop in customer reviews, shop visits and quality discussions.
• Personnel Leadership & Development – Provide daily leadership, coaching and performance feedback to machinists, shop leads and support staff. Foster a culture of safety, accountability and continuous improvement.
• Support employee training programs, skills development and cross‑training initiatives.
• Uphold the company’s core values and act as a role model for attendance, teamwork and professionalism.
• Participate in management team meetings and act as liaison between machine shop, sales, service and foundry teams.
• Administrative & Coordination Responsibilities – Maintain accurate production records, job travelers and documentation. Prepare reports, procedures and improvement plans as required.
• Provide cross‑department coordination and administrative support to operations leadership. Oversee shipping/receiving workflows, ensuring accuracy, timely…