Machine Shop Manager

Machine Shop Manager – KSB US

The Production Machine Shop Manager leads all operations, personnel, and performance outcomes of the HQ machine shop, including the shipping & receiving department. This role ensures operational excellence through effective production planning, resource management, continuous improvement, and strong cross‑functional partnerships. The Manager drives safety, quality, delivery performance, and cost control to support company growth in both manufactured parts and pump repair services.

Basic

Scope & Purpose

The Production Machine Shop Manager leads all operations, personnel, and performance outcomes of the HQ machine shop, including the shipping & receiving department. This role ensures operational excellence through effective production planning, resource management, continuous improvement, and strong cross‑functional partnerships. The Manager will drive safety, quality, delivery performance, and cost control to support company growth in both manufactured parts and pump repair services.

Key Responsibilities
1. Production Planning & Scheduling

• Own and manage the master production schedule to meet customer commitments and internal delivery targets.
• Ensure adequate time is available for packaging, shipping, and quality checks prior to customer due dates.
• Lead weekly production meetings and oversee the production report, Will‑Ship report, and departmental KPIs.
• Identify, prevent, and resolve bottlenecks that impact delivery, cost, or quality.
• Coordinate machine shop production priorities to support both manufacturing and pump repair job requirements.

2. Manufacturing Performance & Continuous Improvement

• Partner with Foundry Manager to conduct root‑cause analysis on casting defects and implement preventive actions.
• Lead NCR (Non‑Conformance Report) and PFC (Process Flow Chart) analysis to drive long‑term corrective solutions.
• Conduct manpower planning, equipment utilization reviews, and capacity analysis to support future growth.
• Support ISO compliance, audit readiness, and continuous training on quality procedures.
• Collaborate with the Service Manager to align machine shop output with pump repair timelines and strategic goals.

3. Customer, Sales & Key Account Support

• Serve as a primary technical and operational contact for the sales team and key customers.
• Participate in order‑intake discussions to confirm manufacturability, lead times, and material availability.
• Ensure customer satisfaction through clear communication, issue resolution, and proactive delivery management.
• Represent the machine shop in customer reviews, shop visits, and quality discussions.

4. Personnel Leadership & Development

• Provide daily leadership, coaching, and performance feedback to machinists, shop leads, and support staff.
• Foster a culture of safety, accountability, and continuous improvement.
• Support employee training programs, skills development, and cross‑training initiatives.
• Uphold the company’s core values and act as a role model for attendance, teamwork, and professionalism.
• Participate in management team meetings and act as liaison between machine shop, sales, service, and foundry teams.

5. Administrative & Coordination Responsibilities

• Maintain accurate production records, job travelers, and documentation.
• Prepare reports, procedures, and improvement plans as required.
• Provide cross‑department coordination and administrative support to operations leadership.
• Oversee shipping/receiving workflows, ensuring accuracy, timely processing, and proper documentation.

Qualifications & Experience

• High School Diploma or GED required; technical or vocational training preferred.
• 5–10 years of machine shop experience, including a minimum of 5 years in a supervisory or management role.
• Strong ability to read and interpret engineering drawings, part prints, and pump component blueprints.
• Working knowledge of centrifugal pumps, API component types, materials, and machining/manufacturing processes.
• Strong understanding of quality systems; experience with ISO‑9001:2008 or ISO‑9001:2015 preferred.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Adobe).
• Excellent communication, leadership, problem‑solving, and organizational skills.
• Ability to write procedures, plans, and production documentation.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Industrial Machinery Manufacturing

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