Health Center Manager-Charlotte

Health Center Manager – Charlotte County (Punta Gorda & Port Charlotte Health Centers)

The Health Center Manager plays a key role in creating a positive, patient-centered experience by coordinating staff, resources, and daily operations of the health centers. This role helps foster a culture of service excellence, teamwork, and continuous improvement while promoting healthy living, disease prevention, and patient engagement. The Health Center Manager serves as the on-site leader, ensuring alignment with organizational standards and partnering with the Clinical Operations Director to support both strategic and day-to-day goals.

This position is ideal for a motivated, servant leader who enjoys being visible and involved with their team, thrives in a fast-paced environment, builds strong relationships, is passionate about patient care and regulatory compliance, manages time well, consistently follows up and follows through, and takes pride in supporting and developing a high-performing, engaged team.

Monday–Friday, 8:00 a.m.–5:00 p.m., with Saturdays as needed for operational support.

• Education: Licensed Practical Nurse (LPN) or Registered Nurse (RN) required.
• Certification: BLS for Healthcare Providers (American Heart Association).
• Experience: Minimum of 3 years in a supervisory or management role in a healthcare setting, preferably primary care, urgent care, or occupational health.

• Proven ability to lead by example and engage teams in a collaborative, supportive environment.
• Excellent written and verbal communication skills with staff, patients, and leadership.
• Strong organizational and time‑management skills with the ability to prioritize effectively.
• Sound judgment and decision‑making skills with strong attention to detail.
• Proactive mindset with a strong sense of accountability and commitment to policy‑driven standards of care.
• Positive, professional attitude with the ability to build strong relationships and foster trust.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with eClinical
  
  Works (eCW) is a plus.

• Maintain a consistent on-site presence to oversee day-to-day operations and ensure a smooth workflow.
• Communicate regularly with the Clinical Operations Director, including submission of weekly and monthly updates.
• Ensure the health centers are properly stocked with medications, supplies, and equipment.
• Perform quarterly safety audits and other assigned audits to support a safe, compliant environment.
• Uphold patient confidentiality and safeguard sensitive staff information.
• Provide direct leadership and guidance to ancillary staff under the direction of the Clinical Operations Director.
• Assist with staff recruitment, onboarding, training, and ongoing professional development.
• Develop orientation and training plans for new clinic staff and ensure completion of new hire checklists and skills competencies within established time frames.
• Collaborate on staff meeting agendas and provide clear operational updates.
• Promote engagement, accountability, and teamwork through coaching, mentoring, and corrective action when necessary.
• Partner with the Clinical Operations Director on ongoing staff development and succession planning.
• Help ensure patients receive exceptional customer service and high-quality care.
• Foster a welcoming, patient‑centered environment that supports health promotion, disease management, and prevention initiatives.
• Respond promptly and effectively to patient concerns or service issues.
• Coordinate staff work schedules, review and approve time‑off requests, and ensure adequate coverage for clinic operations.
• Assist with budget and resource management to support cost‑effective operations.
• Contribute to the development and implementation of process improvements to optimize efficiency and patient outcomes in accordance with policies and procedures.
• Partner with the Clinical Operations Director to support organizational initiatives, wellness events, flu clinics, annual screenings, and client deliverables.