Distributed Computer Systems Analyst Ii

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

This position is based at Port Charlotte and reports to the Distributed Computer Systems Administrator - SES.

• Treating customers, the public and staff with courtesy, respect, and dignity, presenting a positive public image
• Assisting in developing, documenting, implementing, monitoring, maintaining, and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components
• Assisting in disaster preparedness and response
• Assisting in identifying, documenting, measuring, and improving Information Technology processes
• Provides advanced technical duties, including LAN/WAN troubleshooting, server and Active Directory support, systems analysis, process improvement, and multi ‑ platform technical administration.
• Provides service desk manager duties, including the management of service desk workflows, ensuring timely completion of user support requests, and providing end ‑ user training.
• Coordinates vendor and enterprise escalations.

• Provides technical support to end users, performing diagnostics and troubleshooting of hardware, software, operating systems, applications, and connectivity issues.
• Resolves access, authentication, performance, and configuration issues across supported systems and platforms.
• Performs advanced troubleshooting of network connectivity, shared resources, server/client interactions, and enterprise service dependencies.
• Identifies issues requiring escalation and coordinates with higher ‑ level technical staff or service providers.

• Installs, configures, updates, and maintains computer operating systems, software applications, and approved security patches.
• Supports the deployment, maintenance, and troubleshooting of enterprise applications, productivity tools, and platform services.
• Assists with configuration changes, system adjustments, and testing as part of change management processes.

• Troubleshoots connectivity issues involving local, wide‑area, wireless, and cloud‑based resources.
• Supports directory, identity, and access management functions, including group policies and access control settings.
• Assists in resolving issues related to shared drives, mapped resources, print services, enterprise applications, or cloud service access.

• Installs, configures, and supports server hardware and software under the direction of higher‑level administrators.
• Assists with operational tasks related to enterprise infrastructure, system updates, monitoring, and service reliability.
• Performs initial setup, activation, configuration, maintenance, and troubleshooting of mobile devices and mobile operating platforms.
• Installs updates, security patches, and approved applications for mobile and remote‑access technologies.

• Installs, configures, services, and troubleshoots distributed computing hardware, including workstations, peripherals, printers, scanners, and related devices.
• Supports the installation, configuration, maintenance, and troubleshooting of communication devices and related systems, including VoIP, analog devices, and mobile platforms.
• Performs preventive maintenance and coordinates repairs or replacements as needed.

• Tracks and updates technology asset information, including assignment, location, condition, and lifecycle status.
• Performs asset check‑in/out, maintains inventory…