Senior Software Engineer – AI Telephony Systems

This role is not open to visa sponsorship or transfer of visa sponsorship including those on OPT and STEM-EXT OPT, nor is it available to work corp-to-corp.

At Red Ventures, we combine the power of technology, data, and digital storytelling to help people make life’s most important decisions. From health and financial services to education and home solutions, we build experiences that connect millions of consumers with trusted, high-value outcomes every day.

Our AI Voice & Telephony Engineering Team builds the systems that power intelligent conversations — using AI to create natural, human‑like interactions ’re driving the next generation of voice experiences that connect customers to the right solutions faster and more effectively.

As a Senior Software Engineer, you’ll design and build scalable, cloud‑based systems that enable real‑time voice interactions across our platform. You’ll lead the development of core services that blend AI, telephony, and automation, helping shape how people communicate with our brands.

You’ll also:

• Own the design and delivery of new features end‑to‑end — from architecture and implementation to deployment and observability.
• Work with product managers, AI engineers, and data scientists to bring conversational intelligence into real‑world voice experiences.
• Integrate deeply with Twilio, AWS, Azure, and internal APIs to manage call routing, speech processing, and response flows.
• Improve system performance, latency, and reliability across a distributed, event‑driven stack.
• Provide technical leadership — mentoring other engineers, sharing knowledge, and helping shape best practices across the team.
• Participate in code reviews and on‑call rotations, ensuring production systems run smoothly and efficiently.

• Languages:
  
  Strong proficiency in Python and Type Script/Node.js.
• Cloud
  
  Infrastructure: Deep experience with AWS (Lambda, Dynamo
  
  DB, S3, Cloud Watch, ECS/Fargate, etc.).
• Telephony:
  Hands‑on experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR platforms.
• APIs:
  Skilled in designing RESTful and event‑driven APIs (Web Sockets, SNS/SQS, or Kafka/Redis Streams experience a plus).
• CI/CD:
  Proficient with modern Dev Ops workflows (Git Hub Actions, Circle
  
  CI, or similar).
• Testing:
  Strong commitment to automated testing (unit, integration, and load testing).
• Telephony Protocols:
  Exposure to VoIP concepts, SIP, and telephony protocols.
• Familiarity with observability stacks (Datadog, New Relic, or Open Telemetry).
• Databases:
  Familiarity with relational databases and basic working knowledge of SQL.

• Experience integrating speech recognition, text‑to‑speech, or LLM‑based conversational AI.
• Familiarity with frameworks for building real‑time voice and multimodal conversational AI agents (e.g., Pipecat, Livekit, etc.).
• Understanding of serverless architectures and event‑driven systems.
• Experience with infrastructure‑as‑code tools (Terraform or AWS CDK).
• Familiarity with React, Next.js, or other front‑end frameworks (for internal dashboards or call management tools).

• Cash Compensation Range: $100,000 – $160,000
• New York City: $125,000 – $200,000

* Note actual salary is based on geographic location, qualifications, and experience

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long‑Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO):
  We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full‑time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Red Ventures is a global portfolio of high‑growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the All connect Platform, RV Home Client Growth, RV Growth &…