Customer Service & Data Entry Clerk

About Wesgar

Wesgar Inc. is a premier supplier of precision sheet metal components and value-added services to customers throughout Canada, the United States, and Mexico. We have grown to be British Columbia's largest precision sheet metal manufacturer, supplying the Electronics, Printing, Medical Device, Power Switching, and Test/Measurement industries. At Wesgar, we believe our employees are the key component to producing quality products, enabling us to offer our customers complete solutions.

We are currently seeking a Customer Service & Data Entry Assistant to join our growing team.

• Route customer quote requests (RFQs) for Sales by:
  • Setting up a new customer master file for prospects
  • Creating Epicor quotes with all lines and quantities
  • Organizing and uploading RFQ contents into the Customer Supplied documents folder
  • Creating and managing Docushare collections
  • Routing RFQs to Estimating using Docushare
  • Following up with Estimating to ensure timely responses
• Assist Sales/Account Representatives with client’s requirements
• Provide vacation or workload coverage for regular Customer Service duties, including order review/entry, confirmations, order status updates, and processing change requests
• Respond to miscellaneous customer inquiries, including RMA requests, technical questions, and complaints, ensuring inquiries are acknowledged and directed to the appropriate person for resolution
• Collaborate with Accounting and Purchasing departments to provide assistance as needed

• Strong written communication skills, primarily email correspondence
• Experience with ERP systems (asset, Epicor)
• High attention to detail with a focus on error-free data entry
• Ability to interpret basic technical information and drawings (asset)
• Strong organizational skills with the ability to prioritize tasks in a dynamic manufacturing environment
• Customer-focused mindset with problem-solving skills

• Previous experience in a sales support, customer service, or data entry role
• Experience in a manufacturing environment, preferably custom metal fabrication (strong asset)
• Previous background as an engineer or estimator (asset)

Pay: $24.00 - $26.00 per hour. This is a contractor role providing customer service assistance. Hours range from 30 to 40 hours per week, with daily availability as needed.

Only qualified candidates will be contacted. Wesgar Inc. is an equal opportunity employer committed to fostering an inclusive and diverse workplace.