Customer Support Representative in BC

Join New Charter as a Customer Service Representative based in Vancouver, BC, and become a vital link between clients and technical services. Deliver stellar support and manage service requests effectively.

Your role will involve handling customer inquiries through various communication channels while ensuring a smooth workflow for technical teams. You’ll triage service requests and adjust technician schedules, keeping customers informed of progress throughout. Strong organizational and problem-solving skills are essential for success in this fast-paced environment.

Key Responsibilities:

• Handle customer inquiries via phone, email, and more

• Assign incoming service requests based on urgency

• Adjust technician schedules and monitor open requests

• Provide support during critical customer situations

• Assist with administrative tasks and documentation

Requirements:

• Strong communication skills, both verbal and written

• Exceptional organizational capabilities

• Customer-focused with strong interpersonal abilities

• Self-motivated and able to take initiative

• Professional demeanor during high-pressure scenarios

Provide outstanding support and service to clients, enhancing their experience with New Charter in Vancouver.
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