Customer-Focused Service Coordinator Role

Join ASSA ABLOY as a Service Coordinator in Port Coquitlam, British Columbia. This role emphasizes exceptional customer service with a focus on scheduling and coordinating technician support.

This position requires a highly organized individual to manage service operations effectively. As a Service Coordinator, you will support field technicians, handle customer inquiries, and track service requests from start to finish. Your problem-solving skills will be vital in adapting to changing schedules and prioritizing tasks.

Key Responsibilities:

• Serve as the primary customer contact via phone and email

• Schedule technician service calls based on priorities

• Maintain accurate service and work order information

• Monitor technician workloads for timely service completion

• Communicate status updates to technicians and customers

Requirements:

• Experience in service coordination or customer service

• Strong organizational and communication skills

• Proficient with service management software

• Ability to handle multiple priorities calmly

• Excellent attention to detail in reporting

Support SERVICE TEAM efficiency and enhance customer satisfaction by coordinating service operations at ASSA ABLOY.
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