HVAC Operations Support

We are seeking a highly organized and customer-focused HVAC Operations Support Coordinator to support our HVAC operations and sales teams across multiple branch locations. This position plays a critical role in improving customer responsiveness, accelerating quote turnaround times, and enhancing operational efficiency. This job is available across Alberta, British Columbia, Saskatchewan, and the North West Territories.
If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and take pride in delivering exceptional customer service, we'd like to hear from you.
The HVAC Operations Support Coordinator serves as the primary support resource for customer quotations, supplier pricing, customer communications, and administrative coordination. This role enables our Sales and Operations teams to focus on project execution, service delivery, and customer relationship management while ensuring customers receive timely and accurate information.
DUTIES AND RESPONSIBILITIES   Prepare and manage customer quotations and proposals
Obtain supplier pricing and product information
Ensure quote accuracy, completeness, and timely delivery
Track quote status and maintain quote records
Coordinate quote follow-up activities with Sales personnel
Customer Service & Communication   Respond to customer inquiries professionally and promptly
Provide customers with updates on quotes, orders, and requests
Maintain consistent communication throughout the customer journey
Support customer satisfaction initiatives and service excellence
Operational Support   Assist with warranty administration and documentation
Maintain accurate records and supporting documentation
Coordinate information between branches, suppliers, and internal teams
Support standardized processes and continuous improvement initiatives
Administrative Coordination   Manage workload priorities and deadlines effectively
Assist with reporting and performance tracking
Support cross-functional collaboration between branches and departments
SKILLS AND COMPENTENCIES   Strong organizational and time-management skills
Excellent verbal and written communication abilities
High attention to detail and accuracy
Ability to manage multiple priorities simultaneously
Strong problem-solving and customer service skills
Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams
Ability to work independently while collaborating with teams across multiple locations
EXPERIENCE AND EDUCATION   Experience in HVAC, mechanical services, construction, facilities management, or a related industry
Experience preparing quotations, estimates, or customer proposals
Customer service, sales support, or administrative coordination experience
Experience working with ERP, CRM, or service management systems is an asset
WHY WORK FOR US   Company paid benefits
Employee and Family Assistance Program (EFAP)
Profit sharing
RRSP match
Personal Milestone Recognition Program
Perkopolis Partnership
Safety shoe reimbursement
Employee Referral Bonus Program
Employee discounts on in store purchases
OUR MISSION  Supplying the right solutions at the right time with our expert customer care throughout Western Canada.
OUR VISION  Be the preferred wholesaler by providing superior customer experiences.
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Final candidates will be required to undergo an  assessment and   security screening , including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.
Candidates in British Columbia can expect to earn between $55,000 to $65,000 annually. Compensation will be based on experience, qualifications, and demonstrated skills.

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