Ecommerce Customer Support Specialist

Become a key player in customer service with our client in Metro Vancouver as a Customer Support & Ecommerce Specialist. This full-time, onsite role demands strong communication and organizational skills.

In this permanent position, you will engage with customers, coordinate orders, and support ecommerce operations. The ideal candidate will possess at least two years of experience in customer service or administration, showcasing attention to detail and problem-solving capabilities. Fast-paced interactions and operational tasks are a fundamental part of this role.

Key Responsibilities:

• Serve as primary contact for customer inquiries

• Process customer orders accurately across channels

• Assist with returns and order-related inquiries

• Maintain online product information and listings

• Monitor order status and resolve outstanding issues

Requirements:

• 2+ years of customer service or ecommerce experience

• Strong written and verbal communication skills

• Excellent organizational and multitasking abilities

• Ability to learn various online systems

• Comfortable working fully onsite in Metro Vancouver

Bring your problem-solving skills and customer-first mindset to enhance operations in this diverse ecommerce role.