VCIO

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Virtual Chief Information Officer (vCIO)
What Does a vCIO Actually Do?

Most companies don't have a dedicated Chief Information Officer, and that's exactly where you come in.

As a vCIO at Active Co, a New Charter Technologies Company, you become the strategic technology partner for a portfolio of clients who rely on you to help them think bigger, plan smarter, and use technology as a competitive advantage. You're not just managing accounts; you're embedded in your clients' businesses, understanding their goals, anticipating their needs, and guiding them forward.

This is a role for someone who genuinely loves building relationships, thinks strategically, and gets energized by turning complex challenges into clear, actionable plans. If you find yourself most fulfilled when a client says "I don't know what I'd do without you," this might be exactly where you belong.

The Opportunity Active Co , a New Charter Technologies Company, is looking for a full-time vCIO based in Port Coquitlam, BC. You'll work closely with internal teams, leadership, and clients daily, with local travel to client sites expected as a regular part of the role. The position offers a base salary of CAD $80,000 to $100,000 depending on experience and qualifications.

What You'll Be Doing Serving as the primary point of contact and trusted advisor for a portfolio of managed client accounts

Conducting regular onsite and offsite client meetings to assess needs, communicate roadmaps, and align technology with business goals

Identifying and developing new opportunities within your existing client base to support their growth (minimal outside sales required)
Overseeing and managing Professional Services projects from scoping through delivery

Handling service escalations with professionalism and urgency

Maintaining accurate client playbooks, forecasts, and account plans

Onboarding new clients and ensuring a smooth, confident transition into our ecosystem

Communicating consistently with internal teams on current and upcoming client initiatives

What Success Looks Like Managing a healthy portfolio of client accounts with strong revenue retention

Maintaining gross margin targets across your client base Contributing consistently to the team's net revenue growth goals

Keeping voluntary client attrition low and satisfaction high Completing quarterly priorities and personal learning objectives on time

Who Succeeds in This Role Experience in IT services, managed services, or technology consulting

An MBA or equivalent experience, with a genuine passion for leveraging business strategy to drive technology outcomes for clients

A natural relationship-builder who earns trust quickly and maintains it long-term

Able to translate complex technical concepts into clear, business-focused conversations

Organized, proactive, and comfortable managing multiple priorities simultaneously

Holds themselves to a high standard and takes pride in delivering great outcomes

Competencies We're Looking For Customer-focused with exceptional interpersonal skills

Strong organizational, time management, and planning abilities

Resourceful problem-solver who takes initiative

Honest, professional, and accountable

Comfortable working under pressure with competing deadlines

Advanced proficiency in Microsoft Office Suite Training & Support You will receive:

Structured onboarding and client introductions

Ongoing coaching and direct access to leadership

Clear performance expectations and regular feedback

Tools and resources to maintain and grow your client portfolio

We invest in people who show up, follow through, and want to grow.

Final Note At Active Co, we believe that when our clients succeed, we succeed. Our vCIOs aren't order-takers; they're trusted partners, strategic thinkers, and relationship champions.

If that sounds like you, we'd love to hear from you.

Before You Apply Glad you’re here! If you’re looking for a place to grow, contribute, and actually matter, keep reading.

Once you apply, we’ll take a look at your experience. If you’re applying for a technical role, you’ll…