Cubic Transportation Systems SDM

Position: Cubic Transportation Systems SDM Opening
Cubic Transportation Systems seeks a Service Delivery Manager to oversee customer success and operational excellence across all service areas. Drive impactful outcomes in a senior leadership role.

Your responsibilities will include orchestrating seamless service delivery across various operational disciplines, focusing on enhancing the customer experience and meeting contractual obligations. This senior program-level role is designed for those who excel in managing stakeholder relationships, KPIs, and SLA performance. Your leadership will enable effective cross-functional collaboration and continuous improvement in services delivered.

Key Responsibilities:

• Own SLA compliance and customer satisfaction metrics

• Lead cross-functional teams to achieve unified service outcomes

• Monitor service performance and initiate improvements

• Coordinate major incidents and ensure change management

• Prepare for deployments and operational readiness

Requirements:

• Bachelor’s degree in business, engineering, or IT

• 10+ years in service delivery or operations management

• Demonstrated ability to lead cross-functional initiatives

• Strong understanding of ITIL service frameworks

• Experience in compliance environments like PCI DSS a plus

Your role will be crucial in reinforcing Cubic’s commitment to customer success and service integrity over multi-year programs.
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