Technical Solutions Specialist

Location:Port Coquitlam

Travel Requirement:25%

Anticipated

Start Date:

As soon as possible

Salary Range:$80k-$120k

Looking to start your career with an exciting, growing company?

Real Time Networks is acutting-edge technology company specializing in smart asset management, including intelligent locker systems and key management solutions. Our innovative products streamline workflows, improve security, and drive operational efficiencies for customers across multiple industries, including healthcare, law enforcement, and enterprise organizations.

Reporting to the Vice President of Technical Solutions, the Technical Solutions Specialist is apivotal pre-salesand solutioning role at Real Time Networks. This position directly influences win rates, solution quality, and customer experience by delivering compelling demonstrations, comprehensive Scopes of Work, andaccuratetechnical documentation forKey Tracerand Asset Tracer systems .

The Technical Solutions Specialist acts as a trusted technical advisor to customers and a strategic partner to Sales, Product, Delivery, and the RFP Response Team.

• Conduct discovery sessions to understand customer workflows, operational challenges, and technical requirements.
• Deliver tailored product demonstrations that clearly articulate value and differentiation.
• Lead technical discussions with IT, security, operations, and executive stakeholders.
• Prepare and present solution recommendations, system architectures, and technical validations.
• Support Account Executives in developing winning strategies for complex opportunities.
• Participate in client-facing planning sessions, roadmap discussions, and solutioning workshops.

• Develop comprehensive Scopes of Work (SOWs) including system design, hardware specifications, integrations, and deployment considerations.
• Produceaccuratequotes, Bills of Materials (BOMs), and configuration documentation.
• Ensure all solution designs meet Real Time Networks quality standards and align with product capabilities and delivery requirements.
• Maintain consistency and accuracy across all technical documentation and CRM entries.
• Collaborate with Deliver yon handovers, confirming scope and customer expectations are documented before implementation begins.
• Partner closely with the RFP Response Team to provide accurate,timely, and high-quality technical content for RFPs, RFIs, and bid submissions.
• Validate solution accuracy, review technical narratives, and ensure alignment with product capabilities and delivery constraints.
• Contribute to improving proposal templates, technical content libraries, and response processes.
• Act as the technical liaison between Sales, Solutions, and the RFP Response Team to ensure competitive, compliant, and compelling submissions.

• Participate in industry conferences, trade shows, and marketing events as a technical representative.
• Support event planning, booth setup, and on-site technical demonstrations.
• Engage with prospects, partners, and industry stakeholders to promote Real Time Networks solutions.
• Provide post-event insights, lead follow-up support, and contribute to marketing content as needed.

• Work with Product Management to relay customer feedback, market insights, and feature requests.
• Partner with Delivery and Support to ensure solution commitments arefeasibleand customer satisfactionremainshigh.
• Support internal training and enablement initiatives for Sales and Delivery teams.
• Participate in internal reviews, pipeline discussions, and solution quality audits.
• Support process improvements, automation initiatives, and scalable solutioning frameworks.

• Post-secondary degreeinIT, Computer Science, Engineering, or a related field; or equivalent combination of education and experience.
• 5+ years of experience in technical pre-sales, solutions engineering, systems design, or a related experience.
• Demonstrated experience with Physical Access Control Systems (PACS) — this is a required qualification for this role.
• Proven ability to develop Scopes of Work,…