Manager, Food Operations

Salary The salary range for this position is CAD $46.37 - $66.66 / hour

Fraser Health is responsible for the delivery of hospital and community-based health services to over two million people in Metro Vancouver and the Fraser Valley. We are seeking a dynamic Manager, Food Operations to lead high-quality, patient-centered food services across our facilities.

Reporting to senior leadership within Food & Dietitian Services, the Manager, Food Operations is responsible for leading site-based food service operations with a strong focus on quality, safety, and patient/resident experience. This role plays a critical part in advancing Fraser Health’s strategic priorities, including facility redevelopment and new builds.

• Strategic Leadership

  • Plan, develop, implement, and evaluate short- and long-term goals aligned with departmental and organizational strategies
  • Support operational planning for new builds and redevelopment projects with a patient/resident-focused approach

• Financial & Operational Management

  • Oversee site operational and capital budgets, ensuring financial sustainability and accountability
  • Monitor, analyze, and report on performance metrics; implement corrective actions to meet financial objectives

• Quality & Continuous Improvement

  • Drive service excellence by identifying and implementing improvements in key operational processes
  • Provide technical guidance and coordinate resolution of operational challenges

• Performance Management

  • Manage food services using Key Performance Indicators (KPIs) and other data sources
  • Analyze variances and implement corrective actions to optimize service delivery
  • Collaborate with senior leadership to plan and execute operational changes

• Leadership & Collaboration

  • Work closely with interdisciplinary teams to ensure quality, safety, and regulatory compliance
  • Foster a culture of accountability, innovation, and continuous improvement

• Education

  • Baccalaureate degree in Dietetics or Nutritional Science from an accredited university
  • Current registration with the College of Dietitians of British Columbia and/or Canadian Society of Nutrition Management (CSNM)

• Experience

  • Minimum 5 years’ recent, related experience in a food operations management role, preferably within a healthcare environment
  • Or an equivalent combination of education, training, and experience

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Director and/or Regional Manager, Food Operations, the Manager is responsible and accountable for all aspects of the planning, organizing, and directing management and staff and activities of food operations for designated site(s), within Fraser Health. The Manager is also responsible and accountable for developing and implementing service standards, creating, and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities.

They may lead or participate in health authority and provincial committees and working groups related to food operations, as required. The Manager may be responsible for leading and supporting food service functional program plans for new builds and redevelopments (within the health authority’s template and framework approach) for their facilities/sites. Together with the Director/Regional Manager, the Manager is responsible for building and maintaining exceptional customer service standards.

The Manager anticipates changes at their designated site/facilities that impact services and plans and implements mitigating strategies. As a member of the leadership team, the incumbent is expected to participate in a…