Account Manager

Qualifications

• Minimum of 7 years’ experience in Freight Forwarding environment end to end process
• 3 years’ experience in a customer servicing role
• Matric (essential)
• Sales / Marketing / Supply Chain or Logistics Management Qualification (Advantageous)
• Computer packages:
  Office 365 (Teams, One Note, Forms), MS Word, Excel, PowerPoint, Outlook, Cargowise

• Assist with any queries customers may have and work with operations in updating and resolving as required.
• Compile RFQs & sign off estimates when required.
• Monitor the communication and distribution of status reports.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or hand carries.

• Monitor status reports for any issues and convey concerns to customer logistics.
• Lead weekly meetings with operations to improve customer service.
• Facilitating operational meetings between customer and DSV operational controllers.
• Focusing on customer requirements and driving continuous improvements.
• Attend to all stakeholder queries and requests (internal & external).
• Work with other business units of the company to develop long-term customer partnerships with all divisions.
• Update SOPs for client and internal business process.
• Managing customer statement and any queries to ensure customer overdues are settled.
• Hosting weekly meetings with operations and customer shared services team.
• Managing customer appointed carrier contract (SEA).
• Managing WAKEO track and trace platform.

• Compiling monthly management/customer reports and co-present to customer on a monthly basis.
• Manage customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating RFQs (ROE & bunker mechanisms).

• Covering of fellow employee’s desk during absence as a result of sick leave or annual leave.
• Customer dinners and general entertainment as and when required.
• Manage quarterly ROIC.

• Client liaison.
• Proven track record of service excellence.
• Experience in managing freight pricing and estimates.