Customer Service Administrator

Customer Service Administrator

A well-established company in Perseverance, Gqeberha is seeking an experienced Customer Service Administrator to join their team.

Permanent, On-Site

Perseverance, Gqeberha/Port Elizabeth

• Process customer orders, quotations, sales orders and invoices.
• Liaise with customers, sales representatives, suppliers and transport providers.
• Handle customer queries and complaints and ensure timely resolution.
• Monitor orders, back orders, deliveries and PODs.
• Assist with stock control, stock counts, forecasting and monitoring of slow-moving/expiring stock.
• Coordinate customer deliveries and assist with dispatch and logistics.
• Maintain accurate customer, stock and delivery records and filing.
• Process goods received notes, returns and related documentation.
• Assist with quality, safety and product documentation, including MSDS and COAs.
• Provide general administrative and office support, including petty cash and banking when required.

• Grade 12/Matric.
• Minimum 3 years' experience in a similar customer service/administrative role.
• Experience with Syspro or a similar ERP system
  .
• Experience processing quotations, sales orders and invoices.
• Strong administrative, filing and record-keeping skills.
• Customer service experience, including handling queries and complaints.
• Basic stock control and logistics experience.
• Valid driver's licence.

• Intermediate MS Office
  , particularly Excel and Word.
• Experience with Syspro or a similar ERP system
  .
• Familiarity with MS Teams/Zoom.

If you meet the above requirements and are looking to join a stable, family-owned business with a strong reputation in the logistics industry, we'd love to hear from you.