Customer Service Representative - On-Site

Our client is looking for a personable and efficient Customer Service Representative to join their team in Port Elizabeth . This on-site role is crucial for providing direct, face-to-face customer support and resolving inquiries promptly. You will be an ambassador for the brand, ensuring every customer interaction is positive and professional. The ideal candidate is someone who excels in communication, enjoys problem-solving, and thrives in a collaborative office environment.

This position offers the opportunity to build strong client relationships and contribute directly to customer satisfaction and loyalty within the local community.

• Greet customers warmly and assist them with inquiries and requests.
• Process customer orders, returns, and exchanges accurately.
• Provide information about products and services, making recommendations when appropriate.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain a tidy and organized customer service area.
• Input customer data and feedback into the company's system.

• Previous experience in a customer-facing role, retail, or hospitality.
• Excellent interpersonal and communication skills.
• A friendly demeanor and a positive attitude.
• Ability to handle customer issues calmly and professionally.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer operations and point-of-sale systems.

• Competitive hourly wage with potential for overtime.
• Health and dental benefits available.
• Employee discounts on company products.
• Paid training provided.
• A supportive team environment with opportunities for advancement.