AI Transformation Manager

AI Transformation Manager

Department: Operations:
Transformation digitale et Achat
Location: Saint-Denis (possible partial remote)
Contract Type: Full‑Time (CDI)

Our mission is to bring people from distress to relief – anytime, anywhere. Our promise and tagline, "You Live, We Care", is what we stand for every day. Make an impact, join Europ Assistance!

To accelerate its AI & Digital Transformation, Europ Assistance is looking for an AI Transformation Manager who can turn strategy into concrete impact. Reporting to the Global Head of AI & Automation, you will shape, steer and scale the Group‑wide AI Business Transformation Program, ensuring AI becomes a real driver of productivity, growth and operational excellence across all markets.

• Build the Framework:
  Establish and run effective governance that ensures alignment across international markets and clear decision‑making for AI adoption.
• Cross‑functional Alignment:
  Coordinate with IT, Security, Legal, Risk, HR and Strategy to embed AI into broader Group processes seamlessly.

• Identify & Size:
  Work with Business Units to run structured discovery on AI use cases and size their potential business value.
• Drive Results:
  Build strong business cases, define KPIs and help teams turn abstract ideas into actionable initiatives.
• Pilot to Scale:
  Support countries in moving from successful pilots to full‑scale enterprise deployments, sharing reusable assets and best practices.

• Define Standards:
  Establish and cascade solid processes and monitoring tools to ensure all AI development is compliant with EU regulations and internal Group guidelines.
• Global Monitoring:
  Continuously monitor the correct implementation of these safety, security and ethical standards across all international markets.

• Monitor Success:
  Track the adoption and value creation of flagship AI programs globally.
• Executive Visibility:
  Build dashboards and reports for senior management to communicate progress, ROI and key challenges clearly.

• Build AI Culture:
  Promote success stories and share learnings to foster a strong internal AI community.
• Horizon Scanning:
  Monitor emerging AI trends and advise leadership on potential disruptions or strategic bets worth exploring.

• The Orchestrator:
  Excel at stakeholder management and coordinate cross‑functional teams toward a common goal.
• Structured Thinker:
  Translate ambiguous business challenges into robust, secure, and scalable AI opportunities with a concise, outcome‑oriented style.
• Proactive Problem Solver:
  Comfortable in fast‑paced environments and able to simplify complex concepts for diverse audiences.
• Multicultural adaptability and C1 English proficiency.

• Education:
  
  Master’s degree in Business, Engineering, Mathematics, Physics, or a related quantitative field.
• Experience:
  
  5+ years in Strategy, Data, AI or Digital Transformation; consulting or insurance experience a major plus.
• AI Literacy:
  Solid understanding of enterprise AI use cases, familiarity with LLMs, RAG, prompting, and liaising with engineers.
• Tools:
  Advanced proficiency in Power BI, Excel and PowerPoint; familiarity with Microsoft Copilot Studio a strong plus.

Technical – N+1 – HR – N+2

• Contract Type:
  Full‑Time
• Location:
  
  Saint‑Denis
• Education Level: Master's Degree
• Experience:
  
  > 5 years
• Possible partial remote