IT Desktop Support Technician
Job in
Gqeberha, Port Elizabeth, 6000, South Africa
Listed on 2026-02-21
Listing for:
Staff Solutions
Full Time
position Listed on 2026-02-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Purpose of the Role To provide reliable first- and second-line IT support to end users, ensuring the availability, security, and optimal performance of desktop systems, network infrastructure, and IT assets across the organisation.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, mobile devices, and peripherals via in-person, remote, and telephonic channels.
- Install, configure, and maintain operating systems (Windows 10/11, macOS) and enterprise applications, including Microsoft Office Suite, Adobe, and company-specific software.
- Troubleshoot hardware and software issues and manage user accounts through Microsoft 365 and Active Directory.
- Log, track, and resolve IT support requests using ticketing systems (e.g., Freshdesk).
- Set up and deploy new workstations, ensuring compliance with company IT policies and standards.
- Perform routine system maintenance, updates, and patch management.
- Train and support employees on new technologies and IT best practices.
- Assist with LAN/WAN and CCTV network monitoring, troubleshooting, and upgrades.
- Support network and endpoint security, including antivirus solutions, endpoint protection, and access controls.
- Maintain accurate IT asset inventories and document all support activities and resolutions.
- IT-related qualification or certification (e.g., CompTIA A+, CompTIA Network+).
- MCSE/MCSA or CCNA certification will be advantageous.
- Valid driver’s license.
- 1–3 years’ experience in an IT support or help desk role (corporate or enterprise environment preferred).
- Windows 10/11 and macOS
- Microsoft Office Suite and Adobe applications
- Active Directory, Microsoft 365, and cloud-based applications
- Hardware and software troubleshooting
- Network fundamentals, including TCP/IP, DHCP, DNS, VLANs, switches, routers, Wi-Fi, and structured cabling
- Basic database management and security knowledge will be advantageous
- Strong problem-solving and critical-thinking skills, with the ability to perform under pressure.
- Excellent customer service orientation with clear verbal and written communication skills.
- Experience in data capturing, reporting, and documentation.
- Well-organised, detail-oriented, proactive, flexible, and reliable.
- Team player with strong interpersonal skills.
- Professional telephone etiquette and effective call-screening abilities.
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