Technical Support Agent

About the Role

Our client is searching for a skilled and patient Technical Support Agent to join their dedicated support team in Port Elizabeth . This role is critical for assisting customers with technical challenges related to our client's products and services. You will be responsible for diagnosing issues, providing clear step-by-step guidance, and ensuring customer satisfaction through effective problem-solving. This is an excellent opportunity to leverage your technical expertise in a supportive environment within the Eastern Cape .

• Provide technical assistance and troubleshooting support to customers via phone, email, and remote desktop tools.
• Diagnose hardware, software, and network issues, and guide users through corrective steps.
• Document all technical issues and their resolutions in the support ticket system.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Maintain up-to-date knowledge of product updates and technical advancements.

• Proven experience as a Technical Support Agent or in a similar IT support role.
• Strong understanding of computer hardware, software, operating systems, and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Good communication skills, with the ability to explain technical issues clearly to users of varying technical ability.
• Experience with remote support tools and ticketing systems is essential.

• Competitive monthly salary and performance bonuses.
• Full-time position with a consistent work schedule in our Port Elizabeth office.
• Comprehensive health, dental, and vision insurance plans.
• Paid training on new technologies and ongoing professional development.
• A collaborative team environment that values technical expertise and continuous learning.