L2 Onsite IT Support Engineer

Location:

Gqeberha, South Africa

Start Date:

ASAP

Work Model:
Onsite / Dispatch-Based Support

Duration:
Limited Duration, with potential for ongoing support

We are looking for a reliable L2 Onsite IT Support Engineer to provide desktop and printer support at a client site in Gqeberha. The role involves dispatch-based technical support, troubleshooting, and resolving end-user IT issues in line with agreed service-level requirements.

• Provide Level 2 onsite IT support and dispatch-based technical assistance.
• Troubleshoot and resolve desktop hardware and software issues.
• Diagnose and resolve printer-related problems.
• Provide technical support to end users and ensure timely issue resolution.
• Respond to service requests in accordance with the Next Business Day (NBD) SLA.
• Complete onsite visits based on the required service duration, including 2-hour, half-day, and full-day assignments.
• Maintain clear communication and provide updates on completed support activities.

• Proven experience in L2 IT support or desktop support.
• Strong troubleshooting skills for desktops, laptops, and printers.
• Experience providing onsite and dispatch-based IT support.
• Ability to work independently and respond to service requests promptly.
• Good English communication skills.
• Must be based in or able to provide onsite coverage in Gqeberha, South Africa.
• Availability to start ASAP.
• Ability to meet the agreed Next Business Day (NBD) SLA.

• Onsite support based on a 2-hour, half-day, or full-day requirement.
• Dispatch-based assignments as needed.
• Compliance with agreed service-level requirements.
• Potential for recurring support assignments depending on business needs.