Software Support Engineer

We are seeking a versatile Software Support Engineer to join our growing team. This role is ideal for an individual who possesses a solid foundation in traditional software development alongside hands-on experience with low-code/no-code platforms (such as SharePoint, Nintex, K2, etc.). The successful candidate will be responsible for the end-to-end maintenance, troubleshooting, and continuous optimization of both business-critical corporate applications and automated workflow solutions.

• Application & Workflow Support:Provide high-quality technical support and maintenance for existing traditional software systems and low-code automated workflows.
• Remote & On-Site Assistance:Deliver efficient remote and on-site support to minimize operational downtime and maintain the high availability of production systems.
• Troubleshooting & Problem Solving:Investigate, diagnose, and resolve software bugs, system bottlenecks, data synchronization errors, and workflow failures.
• Analysis & Process Optimization:Analyze existing procedures, source code, and automated processes to implement continuous improvements and optimize efficiency.
• Deployment & Code Migration:Safely manage and coordinate code migrations, software updates, and workflow deployments across development, testing, and production environments.
• Stakeholder Interaction:Act as a reliable technical liaison, interacting closely with corporate clients, external service delivery leads, and internal engineering teams to clarify specifications and resolve escalations.

• Education:Degree or Diploma in Information Technology, Software Development, or a closely related field.
• Technical
  
  Experience:
  
  Proven experience in traditional programming languages, application support, and standard software development life cycles (SDLC).
• Low-Code
  
  Competency:
  
  Hands-on experience developing, configuring, managing, and supporting low-code/no-code business applications or workflow tools (e.g., SharePoint workflows, Nintex, K2, or Power Platform).
• Soft Skills:Excellent communication, interpersonal, and team collaboration skills, with a focus on professional client relations.
• Logistics & Availability:Own reliable transport/vehicle is highly advantageous due to the requirement for shift rotations and occasional on-site support visits.

n/a

• Competitive basic salary
• 13thcheque based on individual as well as company performance.

S4 is an Employment Equity employer who gives preference to suitable candidates who add to the diversity of the Company. All applicants meeting the requirements will be considered, but preference will be given to members of the designated groups (previously disadvantaged groups).

Only short-listed candidates will be contacted for this role.