Residential Cleaning Team Lead

Our client is seeking a dedicated and experienced Residential Cleaning Team Lead to manage and guide a team of cleaning professionals serving households in Port Elizabeth. This role is crucial for ensuring consistent, high-quality cleaning services that meet client expectations. You will be responsible for overseeing daily operations, training team members, ensuring adherence to cleaning standards, and managing client communications. This on-site role requires a hands-on approach and excellent leadership to maintain a motivated and productive cleaning team focused on delivering exceptional results in residential settings.

• Lead, train, and motivate a team of residential cleaners, ensuring high performance and adherence to company standards.
• Supervise daily cleaning tasks, ensuring all residential properties are cleaned to the highest quality.
• Conduct on-site quality checks and provide constructive feedback to team members.
• Manage cleaning schedules and allocate resources effectively to meet client demands.
• Ensure the safe and proper use of cleaning supplies and equipment by the team.
• Address client feedback and resolve any issues or complaints promptly and professionally.

• Proven experience (2+ years) in residential cleaning, with at least 1 year in a team lead or supervisory role.
• Strong knowledge of residential cleaning techniques, products, and equipment.
• Excellent leadership, communication, and interpersonal skills.
• Ability to train and mentor cleaning staff effectively.
• Reliable, organized, and possess a keen eye for detail.
• A passion for providing excellent customer service.

• Competitive annual salary and potential for performance bonuses.
• Opportunities for advancement within the cleaning services sector.
• Regular training and development programs for cleaning staff.
• A supportive team environment with a focus on quality and customer satisfaction.
• Stable employment with a reputable company.