Administrator: Stores

Job Purpose

Checking stock on arrival of couriers to verify if goods are received correctly and in good condition and taking action as necessary. Receiving, storing and issuing goods to ensure uninterrupted supply of required stock to the Company and customers. Is responsible for general logistics functions, such us correctly releasing stock to customers. At the front counter, the job purpose is providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner.

Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate customer. Responsible for assisting customers with the booking in of goods for repairs, and collection of repaired goods. Strive to provide customers with the best experience possible and work to solve problems quickly.

• Check all boxes during delivery and endorse waybills when there is visible damage to boxes being delivered by couriers.
• Assist with taking photographs of visible damage and reporting to couriers and Supervisor.
• Scan stock from local suppliers into Mustek system.

• Administer the daily movement and storage of stock, ensuring 100% accuracy at all times.
• Picking, packing and distributing orders accurately, efficiently and on time, where necessary personally delivering to Dispatch if customers are waiting.
• Safe handling of all stock to ensure 0% damages. This includes following predetermined standards of height restrictions when packing, safe loading of trolleys, and correct handling of all items with circuits (never touching copper parts directly with fingers.)
• Maintain effective and correct shelving arrangement with correct item codes displayed.
• Assist with internal enquiries.
• Safely handle pallet jacks and trolleys, packing trolleys in the correct manner to prevent damages due to stock toppling over if the trolley should bump.
• Receive, store and issue goods against orders.
• Check goods received against orders placed on suppliers.
• Ensure the right quantity and quality is received.

• Take responsibility for Stores operations if the Supervisor is off duty or out of the office.
• Prepare for receiving stock by printing orders according to the courier manifest.
• Credit all stock received from Head Office on the Mustek system.
• Contact all customers for uncollected stock on a weekly basis and cancel orders when necessary.
• Assist sales staff with enquiries regarding progress of deliveries or collections, communicating effectively and professionally at all times.

• Ensure that stock sheets are updated.
• Count stock.
• Carry out cycle check counts and hand completed count sheets to Supervisor.

• Efficiently and accurately check all stock received in the Stores Department.
• Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill accordingly.
• Accurate shelving of stock in the correct locations for collection or delivery.
• Complete the checking and shelving of stock within two hours from receipt.
• Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
• Prepare goods for couriers and capture the waybill information in time for the daily collection.

• Maintain professional, courteous and friendly interface with visitors/customers always.
• Presenting a professional image by taking care to be neatly dressed.
• Greet customers who enter the building and answer their questions in a friendly, conversational manner, directing them to the correct department or area.
• Being vigilant and taking appropriate action regarding suspicious behaviour from visitors (e.g. calling Supervisors/Management to assist).
• Ensuring that the correct order is handed over to the correct customer, checking the details on the Mustek system and verifying the identity of the customer.
• Ensuring that customer receives the correct and complete order on collection, by checking items together.
• Strive to provide customers with the best experience possible and work to solve problems quickly, maintaining a professional…