Retail Operations Manager

Our client is looking for a proactive and results-oriented Retail Operations Manager to oversee their retail outlets in the Port Elizabeth area. This role is responsible for driving sales, ensuring exceptional customer service, managing store operations, and leading store teams to achieve performance targets. The ideal candidate will have a strong background in retail management, excellent people skills, and a passion for delivering outstanding customer experiences.

You will be key in maintaining brand standards and operational excellence across multiple locations.

• Manage the daily operations of multiple retail stores, ensuring profitability and adherence to brand standards.
• Develop and implement sales strategies to achieve and exceed revenue targets.
• Recruit, train, and motivate store staff to deliver exceptional customer service.
• Oversee inventory management, visual merchandising, and store presentation.
• Implement operational policies and procedures to ensure efficiency and compliance.
• Analyze sales data and store performance metrics to identify trends and opportunities for growth.

• Bachelor's degree in Business, Marketing, or a related field; or equivalent experience.
• Minimum of 5 years of experience in retail management , with a proven track record of success.
• Strong understanding of retail sales, operations, and customer service principles.
• Excellent leadership, communication, and team-building skills.
• Experience with point-of-sale (POS) systems and retail management software.
• Ability to analyze sales data and create actionable plans.

• Competitive base salary with commission and bonus opportunities.
• Comprehensive medical and retirement benefits.
• Staff discounts on merchandise.
• Opportunities for career advancement within the retail sector.
• A dynamic and fast-paced retail environment.
• Paid training and professional development programs.