Logistics Operations Controller

Logistics Operations Controller required in Port Elizabeth.

Requirements:

• Degree or Diploma in Logistics, Operations Management, Business Management or similar
• Minimum of 2 to 5 years experience in operations, logistics or wholesale environments
• Experience in fresh produce, food distribution, FMCG, or hospitality supply (highly advantageous)
• Strong understanding of:
  • Logistics and distribution
  • Warehouse/packhouse operations
  • People management

Key Attributes:

• Strong leadership and decision‑making ability
• Highly organised with excellent attention to detail
• Calm and effective under pressure
• Hands‑on, practical and solutions driven
• Strong communication and customer‑service mindset
• High level of accountability and ownership
• Able to work early hours and adapt to the demands of fresh produce operations

Key Performance Areas:

• Overall business operations
  • Manage the day‑to‑day running of the business with minimal owner involvement
  • Ensure all operational functions run smoothly, efficiently, and profitably
  • Act as the primary point of accountability for operational performance
• Customer service and order fulfilment
  • Ensure customer orders are:
  • Accurately processed
  • Correctly packed
  • Delivered on time and in full
  • Proactively manage customer relationships and resolve issues or complaints
  • Maintain service levels expected within the hospitality and retail sectors
  • Monitor order accuracy, shortages, credits, and returns
• Packhouse and prep operations
  • Oversee packhouse and preparation teams to ensure:
  • Efficient workflow
  • Correct handling of fresh produce
  • Minimal waste and shrinkage
  • Ensure daily production targets are met
  • Identify and resolve bottlenecks in packing and dispatch
  • Implement process improvements where required
• Logistics and dispatch
  • Coordinate daily deliveries and routing
  • Ensure vehicles are loaded correctly and depart on schedule
  • Monitor delivery performance and Driver conduct
  • Liaise with logistics providers or internal Drivers where applicable
• People management
  • Lead, manage, and motivate operational staff
  • Ensure teams understand expectations, standards, and daily priorities
  • Handle staff scheduling, performance management, and discipline when required
  • Foster a culture of accountability, teamwork, and continuous improvement
• Health, safety and compliance
  • Ensure the packhouse and working environment are:
    • Clean
    • Organised
    • Compliant with health, safety, and food‑handling standards
  • Maintain accurate records for:
    • Health and safety
    • Cleaning schedules
    • Operational procedures
  • Ensure compliance with company policies and relevant regulations
• Administration and reporting
  • Maintain clean, accurate operational records
  • Monitor key operational KPI’s (service levels, waste, productivity)
  • Assist with stock control and operational cost management
  • May be involved in invoicing, billing checks, and ensuring orders are correctly invoiced
  • Work closely with finance/admin to ensure: accurate documentation and minimal billing errors or disputes
  • Monitor business performance against company goals and targets (service levels, efficiency, waste, delivery performance)
  • Take ownership of operational KPI’s and drive corrective action where targets are not being met
  • Report operational issues, risks, and improvements to the owners and progress toward goals

Salary: R18 000 to R25 000 per month commensurate with qualification and experience + profit share incentive.