AFR & OFR Exports Controller- Multimodal

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

The candidate will be responsible for managing multimodal shipments—including exports and imports across sea, air, and road—in alignment with specific client requirements. Key duties include receiving new order bookings from sales representatives or customers and immediately opening and maintaining accurate shipment files with all correspondence properly documented. The role requires proactive coordination with our origin offices to engage shippers and arrange the movement of cargo, as well as ensuring that all indents or new orders are communicated timeously for sea, air, and road imports.

The candidate will provide clients with frequent updates based on agreed timelines, ensure that all shipments are cleared in accordance with correct procedures, and verify that destination offices receive pre-alerts promptly for all export shipments. A strong focus on profitability, service excellence, and client retention is essential, with the expectation that the candidate will contribute to maintaining and growing our customer base through consistent, high-quality operational support.

DHLGlobal Forwarding has an opening AFR & OFR Exports Controller-Multimodal in Port Elizabeth, South Africa. Join us in connecting people and improving lives!

In this AFR & OFR Exports Controller
- Multimodal Position


Job Function:

• Handle Multi Modal/Exports/Imports Shipments according to client requirements
• Receive new order booking from sales representative or customer
• A file to be opened immediately, all correspondence to be printed and kept in the file.
• Get in touch with our office in the origin country, to contact the shipper and arrange shipment
• Provide our office with the necessary information such as booking confirmation, contract number, shipper contact detail etc.
• Keep client updated daily on the progress of their shipment/orders using prescribed Status Report format
• Once the vessel sails all documents to be prepared for arrival in line with procedures obtained from booking office and file
• Invoicing Timeously such that complete set of documents are delivered with the shipment
• Daily pre alerts/status reports to customers
• Ensure all Customs regulations are met including the prompt return of documents
• Ensure PODS are returned by both the Haulier and /or Bolloré Logistics office or destination
• Requesting ANFS/ SOBS from various lines and registering your file
• Preparation of SADC Certificates where required
• Follow up on complete, correct and accurate documentation including clearing instructions to execute shipments
• Requesting Invoices from service providers to create a complete set of documents at the time the file is invoiced
• Ensuring your files are invoiced within 24 hours after delivery at most
• Arranging transport for deliveries of your shipments, Locally and Long distance
• Advise client of any cost amendments from original Estimate
• Operating within budget allocated through estimate given to the client and highlight any discrepancy if full scope of work is not covered by commercial/estimator/front office staff.
• Handover all relevant documents to Customs Department for necessary framing of the Entry.
• Ensure clients are invoiced in line with what has been agreed and the costing
• Is accurate and within agreed credit terms
• Ensure invoices are dispatched regularly and in line with the procedure set out.
• Ensure supplier invoices are in line with proposed costing on __________________
• Foster a strong operations relationship with client to allow for growth of business
• Any other delegated tasks deemed as reasonable as assigned…