Import and Export Controller | Freight Forwarding

Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to finish within required specifications and in accordance with agreed policies and procedures.

Key Performance Areas

• Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with ISL buying rates
• Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated
• Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree and arrange the shipping method with the client and international offices.
• Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines and ensuring order / indent facilitation.
• Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating Event Controls and capturing data in Cargowise.
• Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment
• Provide general administrative support and back up to the Ocean Freight Import team in ensuring client requirements are met
• Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing in order to handover file to entries for further processing. Controller must verify information on BL/ HBl against the information on Invoice and Packing list prior to submission to Customs clearing team.
• Establish and develop strongly valued relationships with all carriers, agents and clients with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty
• Ensure that all activities in the area of responsibility are compliant with company specific regulations
• Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage and detention should be accrued for prior to actual invoices being received.
• Ensure all client queries / complaints are resolved timeously and in a manner which satisfies the query / complaint

Qualifications required:

• Matric
• NCFF (NQF ¾), FIATA Diploma advantageous
• Logistics or similar degree/diploma advantageous

Skills and experience required:

• 2 – 3 years’ experience in Import Freight Services
• Cargowise
• Microsoft Office – Outlook, Excel.
• Exceptional Communication Skills
• Meeting of deadlines
• Interpersonal communication Skills
• Comprehensive knowledge of the forwarding and clearing industry, Incoterms and customs requirements

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions…