IT Manager

Ferguson Marine have been an integral part of shipbuilding on the river Clyde since 1903 and are now entering an exciting stage in our development as a world leader in marine engineering technology.

Over the past few years Ferguson Marine has pushed the boundaries of innovation, particularly in the development of green propulsion technologies – first diesel-electric hybrid and then liquefied natural gas, demonstrated by the recent successful launches of MV Catriona and MV Glen Sannox. Next on the hit‑list is hydrogen, a gaseous fuel that can be produced using curtailed renewable energy, stored and then used on board a zero‑emission vessel with fresh water as the only by‑product.

At the heart of what we do is our people. We want to attract and retain the best people to ensure Ferguson Marine continues to go from strength to strength.

Our core values are Innovation, Accountability, Safety, Respect & Quality, and we are looking for talented individuals who live by and are ambassadors of our principles to support our future.

The IT Manager is responsible for the overall delivery, reliability, security, and continuous improvement of the organization’s IT services and infrastructure. This role provides leadership and strategic oversight for both IT Infrastructure and IT Support functions, ensuring that core systems are stable, scalable, and aligned with business objectives while delivering high-quality end‑user support.

The IT Manager acts as the bridge between technical teams and the business, translating operational needs into effective technology solutions, enforcing standards, managing risk, and driving operational excellence.

• Lead, mentor, and manage IT Infrastructure Engineer and IT Support Engineer
• Define team roles, responsibilities and performance objectives
• Conduct regular performance reviews, coaching and career development planning
• Foster a culture of accountability, service excellence and continuous improvement
• Manage staffing levels, hiring, onboarding and skills development

• Ensure reliable delivery of IT services in line with SLAs and business expectations
• Oversee incident, problem, change and request management processes
• Act as escalation point for major incidents and service outages
• Ensure effective coordination between infrastructure and support teams
• Monitor service performance and drive improvements in stability and user experience

• Oversee the design, implementation, and maintenance of on-premises, cloud and hybrid infrastructure
• Ensure availability, performance, scalability, and resilience of servers, networks, storage and platforms
• Review and approve technical designs, architecture decisions and standards
• Ensure disaster recovery and business continuity plans are documented, tested, and maintained

• Ensure consistent, high-quality end‑user support across all locations
• Ensure effective onboarding and offboarding processes
• Improve self‑service, knowledge management, and first‑contact resolution
• Champion user satisfaction and service quality metrics
• Ensure IT systems and infrastructure comply with security policies and regulatory requirements
• Oversee vulnerability management, patching, and access controls
• Collaborate with IT Infrastructure Engineer on incident response and risk mitigation
• Ensure audit readiness for infrastructure and operational controls
• Promote a security‑first mindset across the business

• Develop and execute the IT operational roadmap aligned with business strategy
• Manage the IT budget, including infrastructure, licensing, support tools and services
• Evaluate and prioritize technology investments and initiatives
• Perform capacity planning and lifecycle management for IT assets
• Identify opportunities to improve efficiency and reduce cost without compromising service
• Manage relationships with technology vendors, service providers and partners
• Negotiate contracts, renewals and SLAs
• Coordinate vendor‑led implementations and support engagements
• Communicate IT performance, risks and initiatives to senior leadership team
• Act as a trusted advisor to business stakeholders

• Establish and enforce IT policies, standards and procedures
• Ensure accurate documentation of systems, processes and configurations
• Implement and mature ITIL‑aligned service management practices
• Drive automation and standardization across infrastructure and support operations
• Track and report on KPIs, SLAs and operational metrics

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• 5–10+ years of experience in IT operations, infrastructure, or support roles
• 2–5+ years in a leadership or management capacity
• Proven experience managing both infrastructure and service desk teams