Information Technology Technician - Closing August 14, 2026

Port Hope is a uniquely attractive place to work, highlighted by the future development of potentially the world's largest nuclear plant, which promises cutting-edge infrastructure and economic stability. This diversification into nuclear energy complements the area's strong economic base in agriculture and manufacturing, securing a stable job market. Employees will engage with advanced technology and industry experts, enhancing professional development.

The community's warmth promotes work-life balance, supported by cultural festivals and heritage sites. Proximity to Toronto/GTA provides urban access, while the area's natural beauty invites outdoor recreation. High-quality education and healthcare, low crime rates, and a commitment to environmental sustainability make Port Hope an exceptional place to live and work, fostering both professional and personal growth.
The IT Technician is responsible for providing front-line technical support, troubleshooting, and routine maintenance for the Municipality’s information technology devices, applications, systems, and services. This includes supporting hardware, software, user accounts, connectivity, mobile devices, telephony, and related components to help ensure secure, reliable, and efficient technology services for municipal operations.
Benefits and Perks   Employer paid Group Health, Dental and Life Insurance after three months of employment
OMERS Pension Plan from the date of hire
Professional Development and Skill Based Training Opportunities
Alternate Work Arrangements
Wellness, Social and Staff Ambassador Committees
Employee and Family Assistance Plan
Perks and Savings Partnerships
Compensation  $70,398 - $82,356 per annum (compensation is currently under review)
Qualifications   Post-secondary education in Information Technology.
CompTIA A+, CompTIA Network+, Microsoft 365, Microsoft Endpoint Administrator, or equivalent certifications preferred.
Minimum 3 years’ experience in a similar Information Technology role.
Strong knowledge of:
Windows Operating Systems, Android, and iOS.
Working knowledge of Microsoft 365 services, including Exchange Online, Teams, One Drive, SharePoint, Entra , and Intune, as they relate to end-user and endpoint support.
Demonstrated experience diagnosing and resolving computer-related problems by phone, remotely, and in person.
Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and basic network troubleshooting; familiarity with VLANs is an asset.
Working understanding of cloud-based services, application support, multi‑factor authentication, endpoint security, and mobile device management.
Proficient knowledge of mobile computing devices and tools (smartphones, tablets, etc.).
Experience using an IT ticketing or service management system to document, prioritize, track, and resolve service requests and incidents.
Understanding of VoIP/IP telephony systems.
Commitment to ongoing professional development and continuous learning in information technology.
Responsibilities   Respond to, prioritize, document, and resolve technical support requests through the Municipality’s ticketing system. Diagnosing and resolving hardware, software, connectivity, account, mobile device, and application issues in a timely and professional manner, both remotely and in person.
Install, configure, deploy, support, and maintain endpoint devices, peripherals, mobile devices, operating systems, software, and network‑connected equipment in accordance with municipal standards, including Windows, macOS, iOS, and Android environments.
Provide support for the Municipality’s telephone system and mobile phone fleet, including installing, configuring, setting up, troubleshooting, maintaining, and documenting devices.
Provide end‑user support, guidance, and training to new and existing staff on the effective use of municipal technology resources; develop and maintain documentation, job aids, and training materials.
Review endpoint, system, network, and security alerts assigned to the help desk or identified through monitoring tools; perform initial investigation, document findings, complete approved remedial actions, and escalation as…