Optometric Technician

Apply for the Lens Crafters - Optometric Technician role at Lens Crafters
.

Posted 1 day ago. Be among the first 25 applicants.

Total Rewards:
Benefits/Incentive Information

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight, because quality care helps us see the joy in life. Learning from the best makes us all better, and continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. We’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

The Optometric Technician creates exceptional value in the lives of our patients by delivering the Lens Crafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

• Display a professional image, greet patients promptly with a smile.
• Promptly answer the telephone in a friendly and courteous manner.
• Perform a variety of tasks to assist the optometrist in eye examinations, including privately obtaining medical history, preparing patients for examination, and asking open‑ended questions regarding relevance to patient.
• Perform tests to aid the optometrist in accurate diagnosis and treatment within an appropriate timeframe.
• Review prescriptions and patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary.
• Show patience and courtesy to indecisive or difficult customers/patients.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Identify unsatisfied patients and act quickly for effective resolution.
• Demonstrate knowledge of appointment booking/scheduling procedures and computer operation/procedures.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
• Support retention and cultivation of exams, including making NEE calls, 24‑hour confirmation calls and no‑show call‑backs.
• Place contact lens trial orders, ensure no expired contacts, and maintain the contact lens room neat, orderly, and free of clutter.
• Utilize the CIAO system for inputting customer/patient data, insurance information, and eye‑care services with appropriate fees; enter prescription information with accuracy and attention to detail.
• Maintain a safe working environment for all associates, customers, and patients.
• Support compliance of visual merchandising in the exam lanes, assessment room, and contact lens area.
• Adapt to various examination scenarios and remain personable with patients and staff.
• Explain all measurements and answer any patient questions during pre‑examination testing.
• Provide coaching and guidance to patients on contact‑lens care and handling.
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms.
• Support retail as capacity and patient demand allows.

• High School graduate or equivalent.
• Minimum of one year of strong customer service skills (internal or external).
• Leadership skills.
• Strong communicator and listener.
• Problem‑solving ability.
• Organization skills.
  
  Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in a fast‑paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.
• Knowledge of office environment.

• Experience in retail and/or optical.
• Experience in healthcare.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a…