Medical Assistant Receptionist

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center.

McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Position Summary: Responsible for a variety of tasks from administrative work to patient and physician support tasks at physician offices, medical clinics and other facilities. Performs or assists in a variety of medical procedures and tests in the examination and treatment of patients, including but not limited to vital signs, procedures, various treatments, administering medications and performing venipuncture. Provides customer service and administrative/clerical support including managing the phones, patient registrations, insurance co-pays and verifications, billing and bookkeeping.

• 1. Obtains and records patient medical histories, vital signs, test results and other information for medical records while maintaining strict confidentiality.
• 2. Performs daily administrative activities including answering phones, scheduling, patient check-in and check-out, updating patient medical records, coding and filing out insurance forms, handling billing and bookkeeping, arranging follow-up laboratory/diagnostic tests.
• 3. Prepares treatment rooms for clinical examinations and assists practitioners with medical procedures and other patient care.
• 4. Delivers compassionate support, attention, and assistance to patients and families.
• 5. Ensures compliance with all health care regulations, including HIPAA and OSHA.
• 6. Prepares and administers medications for patients as directed by physicians.
• 7. Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
• 8. Performs other related duties as required and directed.

Required:

• High school diploma or equivalent.
• Graduation from a medical assistant program.
• BLS Certification and/or Canadian equivalent.

Preferred:

• Medical assistant certification.
• One (1) year of experience in a medical setting.

• 1. A basic understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology for medical assistant practice scope.
• 2. Excellent interpersonal, organizational, and customer service skills.
• 3. Familiarity with electronic medical health care record systems.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.