Manufacturing IT Administrator
Job in
Port Huron, St. Clair County, Michigan, 48061, USA
Listed on 2026-10-18
Listing for:
Mueller Brass Company
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
The Manufacturing IT Administrator provides critical, front-line technical support for corporate and production environment systems. This role ensures high operational uptime by maintaining hardware, troubleshooting software, and supporting specialized manufacturing execution systems (MES) and ERP platforms. A key objective of this position is managing daily IT operations to allow senior IT leadership to focus on strategic initiatives and compliance frameworks (DoD, ITAR, CMMC).
Key Responsibilities Production & Manufacturing Applications Support- ERP Assistance:Provide primary end-user troubleshooting and support for the QAD ERP system.
- Ignition Support:Act as the first-line support for Ignition systems. Perform basic functionality and server health checks, escalating to contracted support vendors when necessary.
- Roadrunner Support:Serve as a core technical resource for the Roadrunner manufacturing application, ensuring smooth integration, data flow, and user troubleshooting.
- Industrial Hardware:Maintain, evaluate, and fix specialized manufacturing hardware, including barcode scanners, digital scales, and time clocks.
- PC Lifecycle:Manage hardware imaging, configuration, deployment, and physical troubleshooting for workstations.
- Software Support:Deliver comprehensive PC software troubleshooting and user assistance.
- Daily Operations:Standardize desktop environments to free up senior IT resources for cybersecurity compliance readiness.
- Office Printers:Troubleshoot laser printers and copiers. Perform immediate fixes or coordinate repairs with contracted vendors.
- Barcode Printers:Diagnose industrial barcode printer issues. Repair internally or research and recommend replacement options.
- Auxiliary Devices:Maintain peripheral equipment, including postal machines, document scanners, and security cameras.
- After-Hours Support:Participate in an off-hours and weekend on-call rotation.
- Remote Triage:Resolve remote helpdesk tickets, including Active Directory/QAD account lockouts and email issues.
- Operations Knowledge:Leverage knowledge of local facility operations to resolve localized hardware, camera, Roadrunner, and Ignition system issues.
- Experience:2+ years of IT support experience, preferably within a manufacturing or industrial environment.
- Technical
Skills:
Proficiency in Windows OS, Active Directory, PC imaging tools, and basic network troubleshooting. - Manufacturing Applications:Hands-on exposure to ERP software (QAD preferred) and manufacturing systems like Ignition or Roadrunner is highly advantageous.
- Problem Solving:Strong hardware diagnostic skills spanning PCs, industrial printers, and peripheral devices.
- Availability:Must be willing to participate in a weekly on-call rotation and travel on-site during off-hours for critical infrastructure failures.
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